Sorry, something went wrong, error on opening Acrobat DC (macOS)
To resolve the error, do the following:
If you have a serial number, ensure that you have activated the serial number on the device using the APTEE tool and the "prov.xml" file.
If you have a Named User (Subscription) License, launch Acrobat and sign in with your Adobe ID to activate your subscription. In case you are still facing the issue, do the following:
- Quit Acrobat DC/Acrobat Reader DC application if it's already running.
- Download the attached .zip and extract the file here:
- Right click on the tool and hit "Open/Run with Terminal"
- Quit terminal after it's done running and then open Acrobat DC.