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  • Troubleshoot activation | Acrobat DC subscription
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Sorry, something went wrong, error on opening Acrobat DC (macOS)


Something went wrong


To resolve the error, do the following:

  1. If you have a serial number, ensure that you have activated the serial number on the device using the APTEE tool and the "prov.xml" file.

If you have a Named User (Subscription) License, launch Acrobat and sign in with your Adobe ID to activate your subscription. In case you are still facing the issue, do the following:

  1.  Quit Acrobat DC/Acrobat Reader DC application if it's already running.
  2. Download the attached .zip and extract the file here: AcroNGLEnableTool.zip
  3. Right click on the tool and hit "Open/Run with Terminal"
  4. Quit terminal after it's done running and then open Acrobat DC.
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