For UMBC owned computers: If the Creative Cloud desktop app is already on the computer (it is named Adobe Creative Cloud and can be found in either the Desktop or Start Menu in Windows or the Applications folder in Mac), you must sign in to it as outlined in the installation instructions. If you don't have the Creative Cloud desktop app and are not signed in to it, you will receive an expiration notice, a sign in prompt, or a message about a serial number when you open up any Adobe app (do not sign in to the app as it won't properly license). This means you likely have the old UMBC Adobe license installed (didn't require you to be signed into your UMBC Adobe account to use), which will cease to function without the Creative Cloud desktop app. To avoid that, please install and sign in to the Creative Cloud desktop app. If you have issues installing the Creative Cloud desktop app, please refer to the troubleshooting guide below or submit an RT ticket to receive assistance.
The methods listed below are in no particular order, they are numbered just for easy reference. Section 2 applies to all Adobe installations (UMBC owned computers and non-UMBC owned faculty/staff personal computers).
Section 1: Issues installing the Creative Cloud desktop app (for UMBC owned computers only)
- Sometimes, existing Adobe app installs may cause the Creative Cloud desktop app to fail to install. If you believe this to be the case, uninstall all Adobe applications from the computer and then restart the computer. Next, use the Adobe CC Cleaner Tool to remove any traces of the Adobe apps that may remain, restart the computer, and then try installing the Creative Cloud desktop app again.
- If the extracted installer is located in a folder with a long file name, is nested within too many folders, or is running from a network drive, there is a much higher chance the installation will fail. To avoid this, you can run the installer from your desktop or from a directory with a short name.
- Can't install in Mac: If you receive a "can't be opened" error message and can't install the Creative Cloud desktop app, it is likely due to Apple's security settings in newer versions of macOS. To resolve this, please follow the instructions under the "How to open an app that hasn’t been notarized or is from an unidentified developer" section of this page.
- If you get an installation failure, make sure you don't have any other applications or updates running in the background while installing the Creative Cloud desktop app. Another option is to restart the computer before installing the Creative Cloud desktop app.
- Installation Failure Guide (don't download the Creative Cloud desktop app from any of the links in the guide, only download it from the links on the right-hand side of this page).
- Run the installer as admin in Windows: If you have admin privileges on your computer, you can run the installer as admin by right-clicking InstallCC batch file and selecting Run as administrator from the menu that appears.
- Manual installation in Windows: Instead of opening the InstallCC batch file (shown in step 4 of the installation instructions), open the Build folder and run the setup file to begin the installation. Optionally, just like the InstallCC batch file, if you have admin privileges on the computer, you can run the setup file as admin by right-clicking it and selecting Run as administrator from the menu that appears.
Section 2: Issues using the Creative Cloud desktop app
- Don't sign in to the Creative Cloud desktop app through Continue with Google, Continue with Facebook, or Continue with Apple as doing so will only give you access to trial versions of Adobe apps. As per the install instructions, sign in to the Creative Cloud desktop app by typing in your UMBC email address, click Continue, click Company or School Account and when it takes you to myUMBC, type in your myUMBC credentials and then click Log In. Make sure to use your default UMBC email address when signing in to the Creative Cloud desktop app since email aliases will likely fail the sign in process or only give you access to trial versions of Adobe apps.
- It is highly recommended to check the system requirements of the Adobe apps you want before trying to install them. If your computer does not meet an app's system requirements, the Creative Cloud desktop app will display the app as being not compatible.
- You don't have access to manage apps (this is a known Adobe installation bug and not an account access issue or permissions issue). If that doesn't work, you can delete the contents of the OOBE folder and relaunch the Creative Cloud desktop app as shown in method 3 here.
- Creative Cloud desktop app won't open/stuck with a spinning progress wheel/Apps tab is missing/denying you access to apps
- Sometimes, existing old Adobe app installs may cause some newer Adobe apps to fail to install. First, uninstall the old Adobe apps. Next, use the Adobe CC Cleaner Tool to remove any traces of the old Adobe apps that may remain before trying to install the app(s) again.
- Apps showing up as trial versions: This is a known Adobe issue (uninstalling and re-installing usually won't fix the issue). To fix this, sign out of the Creative Cloud desktop app (click the blue circle at the top right-hand corner and click Sign out) and then sign in again. If Sign out is grayed out and preventing you from signing out, an Adobe update is likely running (click the cloud icon next to the blue circle to see the update's progress) and you may have to wait several minutes for it to finish before it allows you to sign out. Here is Adobe's official documentation about this issue. Information on other licensing issues can be found here.
- Limited access error in Creative Cloud desktop app
- Creative Cloud Libraries panel doesn't load in desktop products
- Error messages
- Common error codes for Creative Cloud apps (or lookup error codes from here).
- The Creative Cloud desktop app is required to access Adobe apps (Adobe requires it for apps to license and function properly). If for some reason you need to uninstall it and are unable to, use the Creative Cloud desktop app uninstaller.
- If you believe your computer is noticeably slower starting up after installing the Creative Cloud desktop app, you can disable it from startup by turning off the Launch Creative Cloud at Login option in the settings menu of the Creative Cloud desktop app or by doing the following depending on your computer's operating system:
- Mac (Terminal command): launchctl unload -w /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist
- Windows: Open Task Manager, click the Startup tab, right-click Adobe Creative Cloud and select Disable.