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Important Registration Reset information



If you receive the following message: "This account has been registered to another device. If you believe that you were the original recipient of the email used to register this device, please let your health center know that the account needs to be reset."    

Please send an e-mail to mgscanner@umbc.edu to request an account reset.  Please be sure to include your Campus ID in your e-mail.

Maryland Genomics Scanner App Account Registered to Another Device Error message

Common Error messages

Message or issueAppropriate Action
Device not registeredPlease follow the instructions here to register your device.  If you are unable to register due to not having a QR code in your myUMBC COVID Profile, please email mgscanner@umbc.edu. 
"The Specimen ID was not found in the system.  Please request a different specimen collection tube."

This invariably means that you scanned the QR code on the tube, rather than the barcode.  Please try scanning the correct barcode on the tube.

"This registration code is not valid. Please contact your health center to request a new registration code."

or

"This account has been registered to another device. If you believe that you were the original recipient of the email used to register this device, please let your health center know that the account needs to be reset.

Please send an e-mail to mgscanner@umbc.edu to request an account reset.  Please be sure to include your Campus ID in your e-mail.
Any other issueIf you are unable to scan for any other reason, please send an e-mail when you are doing your sample collection to mgscanner@umbc.edu so that we may assist you with troubleshooting.