Adobe Creative Cloud logo, which is a red cloud.

The Creative Cloud desktop app is the main portal for accessing and licensing Adobe apps and services. For Adobe apps to function, you must be signed in to the Creative Cloud desktop app. Signing in to the Creative Cloud desktop app also automatically signs you in to any Adobe apps you have installed. To ensure your access to Adobe apps and services, please sign into the Creative Cloud desktop app as illustrated in the instructions below.

  1. Open the Creative Cloud desktop app.
  2. Type in your UMBC email address and then click Continue. NOTE: You must use your default UMBC email address when signing into the Adobe Creative Cloud since email aliases will only give you access to trial versions of Adobe apps. Also, never sign into the Adobe Creative Cloud through Continue with Google, Continue with Facebook, or Continue with Apple as doing so will also only give you access to trial versions of Adobe apps until you sign in correctly.  

Sign in screen with email entry and continue button emphisis

Portion of the sign in screen that shows the incorrect sign in options crossed out in a red x, namely Continue with Google, Continue With Facebook, and Continue with Apple.                         

    3. Click Company or School Account. NOTE: If you are UMBC faculty/staff member, never select Personal Account as doing so will only give you access to trial versions of Adobe apps until you sign in correctly. If you purchased a personal Adobe Creative Cloud license from Adobe, select Personal Account.

Sign in screen showing the Company or School Account option should be selected.

   4. Log in to myUMBC using your myUMBC credentials.

The myUMBC log in screen asking for your UMBC credentials.

 5. If you run into any issues after signing in (for example, only seeing trial versions of Adobe apps), please sign out of the Creative Cloud desktop app and then sign in again as illustrated in steps 1 - 4 above. If that does not work or you have other Adobe Creative Cloud issues, please submit an RT Ticket to receive assistance.


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