The items listed in the table below summarize recent updates to Blackboard known issues database. Note: This is not intended to be a comprehensive list of all known issues, but rather ones users may experience.
- Related article: Updates & Fixes to Known Issues in Blackboard
Please open an RT ticket if you need additional information or support for any known issue on this list or if you think you may have encountered a new known issue.
indicates Future Fix indicates Will Not Fix indicates issue is fixed
TIP: Use the arrows in the header of a specific column to sort.
|Unavailable courses produce error when accessing announcements||If accessing a Course that is unavailable to Students, then click the Announcements link, an error is thrown.||0049262|
Error message "An Error Occurred While Generating the Menu." is Received by the Students when they Click the Link of the Email Notification
Students receive a message "An error occurred while generating the menu" when they click the link of the Email Notification provided by Learn.
Workaround: If you copy the link directly from the Course and paste into a browser, it will ask for the Users credentials as expected and allow download of the file.
SafeAssign not Generating Originality Report when Disabled Student Enrolled in a Group
If SafeAssign is being used for a Group submission and the Group contains a User who has been disabled, SafeAssign will not generate an originality report for that Group. Also, there is no record of said submission in the Submission Receipts report in Grade Center.
Rubric Reports Occasionally Produce Blank Results
Some rubrics will generate a report with blank results.
Regrading Assignment with Rubrics Does Not Change Grade
When re-grading an Assignment using Rubrics, the grade does not change to the correct one.
Grade Center Horizontal Scroll Bar Inaccessible in Full Screen Mode
When using the full-screen option in the Grade Center, the horizontal scrollbar disappears unless the Browser's zoom is under 100%.
Workaround: Set the Browser's Zoom to 90%.
Courses Page Shows Your Course Has Been Hidden Tool Tip on Every Login
|Each time a User logs in and accesses the Ultra Courses page they are shown the, "Your course has been hidden" tool tip.||0048791|
Students Receive Error if Test has File Response Question
|If a test contains a File Response question, submitting the Test results in an error stating that the question is incomplete.||0048755|
Attachments To Assignments Inaccessible Unless Saved Before Submitting Attempt
|When attaching a file for an Assignment submission, there are 2 Save buttons that need to be pressed before pressing Submit, otherwise the attachment will not show up in the attempt for the Grader. The same issue will occur even if the first Save button (for the Edit File Attributes dialog box) is clicked.||0048751|
Error when Viewing Group Attempts
Attempting to view a Group Attempt produces an error:
No Star Icon on Courses card for TA Users Enrolled in Courses
TAs do not see a star icon to add favorite on a Course card under "Courses" page.
Last Name Column Duplicated in Grade Center
|After navigating away from and back to the Grade Center, the Last Name column is duplicated.||0048721|
Not on the List Error when Accessing Grade Center as Student
|Student Users are not able to view grades. When navigating to the Grades, they received the error "Sorry, you're not on the list."||0048719|
Add Menu list not visible with White Background
If the Course Menu Style is set to use a white background, the drop-down list for the Add Menu Item button is not readable.
Workaround: The items in the list can be read by hovering over them with the mouse.
Access Denied when Making a Course Using Course Availability Lock Tool
|When an Instructor uses the Lock button in a Course to make it Available/Unavailable, an error is thrown.||0048686|
Tests with a Large Number of Essay Questions Cause Browser Performance Issues
Tests with 80+ essay questions that display all-at-once cause Browser performance issues. The test loads slowly, scrolling is not smooth, and auto-save & spell-check are slow to trigger.
Workaround: Display the questions one-at-a-time.
Needs Attention Module Shows Incorrect Assignment Needs Grading Count
|The Needs Attention module shows "Assignment Needs Grading" count inaccurately. This was a deliberate design change for Assignment Needs Grading to show a count for the total number of Assignments, not Submissions. Each individual Assignment has its own count for Submissions.||0048666|
Functions as Designed
New Box View not Displaying all of Documents
|New Box View is not rendering complete documents when students submit assignments; they are being cutoff at the end.||0048656|
Error when Previewing Image Uploaded via Build Content
|When attempting to create an Image Content Item, an error message is received if the User previews the Image then clicks Back, prior to submitting it.||0048627|
Previous and Future Courses Disappear after Resizing Browser
When looking at enrolled Courses, shrinking the re-expanding the size of the Browser will cause the left/right navigation options to view previous/upcoming (respectively) Courses to disappear. However, this issue disappears if navigating away from, then back to, the Courses page.
Workaround: If you go to another page then go back, the Previous / Upcoming Course arrows will return.
Unable to Disable Delegated Grading after Eligible Grader is Enrolled in Course
|If Delegated Grading is enabled for an Assignment, then another eligible grader is Enrolled in the Course, then an error is seen when attempting to disable Delegated Grading on the Assignment.||0048587|
|Cannot upload or attach files using Safari 11.1|
Both instructors and students receive an error message when attempting to upload files using Safari.
Course Messages Sent from Ultra Courses are Received in Centered Format
|Text is centered in email messages sent by Instructors from Course Messages in Ultra Courses.||0048543|
Text with HTML Markups in Test Question Causes an Error when Student Submits Test
If text with HTML markups is pasted into the Visual Text Box Editor for a Test question, an error occurs when a Student tries to submit that Test. This issue is caused by inserting an HTML Form into a Test question.
Workaround: Do not insert HTML Forms (<form>) into Test questions.
Rubric Grades Display Five Decimal Places at all Times
|Rubrics are always displaying grades with 5 decimal places, even if all of the places are not needed.||0048259|
File Upload and Document Conversion Timeout Speeds are Slower for Inline Grading
|The New Box View service is much slower at file uploads and document conversion than the previous vendor.||0047915|
|Courses with long names cut off by select boxes||Courses with long names cut off by select boxes. When using a select box, such as those in notification settings, courses with long names will have the ending cut off, preventing users from seeing important information.||0047570|
|Blank Page Item in Course Menu Access Denied for Guests|
A Blank Page Item in Course Menu may give an access denied for guests. Please open an RT ticket if you experience this issue.
For Bb SysAdmin: The issue occurs when the Permit Guests option is chosen, the allow_guest_ind=Y in the course_toc (for the link) changes, but the underlying content still has allow_guest_ind=N. Contact BtBb.
|A Gray Box Appears in the Content Editor||When you add more than 28 lines of text to the Content Editor, you will experience a gray box in the Content Editor||0047558|
|Grade Center Work Offline Download is Incomplete or Fails|
The Work Offline feature in the Grade Center, in some cases is truncating data or failing altogether.
Workaround: Change the Grade Column primary display to Score.
|Group Sets Created with no Groups Added During Creation Throws Error While Adding Groups at a Later Date/Time|
When an empty Group Set is created, and an attempt to add groups at a later time is made, an error is thrown. The received error is an 'AddgroupRefrenceError' error.
Workaround: Re/create the Group Set with at least one Group Set.
|Grade center emails sent to wrong students|
When opening two tabs in a browser for two separate courses, opening the Grade Center in both Courses and sending an email to students sends them to the wrong course.
Workaround: Open only one course when sending email communication through the Grade Center.
|Past Courses Displayed in the Global Navigation Menu that User does not want to see||You may have set your personal settings to Show only Courses visited since: 1 days, but old courses you haven't visited are still displayed in the Global Navigation Menu under the section for "My Other Courses."||0047541|
|Math Formulas not Displayed Properly in Safari||In Safari, Math Formulas are not aligning properly, causing a scrollbar to appear for each Formula.||0047535|
|Paragraph Breaks Missing if Font Changed in Content Editor|
If the font is changed (or styled) in the Content Editor, paragraph breaks will not be displayed after editing.
Workaround: Use Shift+Enter (instead of just Enter) when creating content to display the desired paragraph breaks.
|Course Reports Stuck on Please Wait Screen||When running a Course Report, the results do not appear. The message "Please Wait" remains and the report never finishes.||0047515|
|Some Users are Missing when Sorting Users with the same Last Name in a Course|
When sorting Users by Last Name in a Course that has multiple Users with the same Last Name, some of the Users do not show up when navigating to the Next Page.
Workaround: Use the Show All button to see all students.
|Notification Options Disappear After Changing the Settings from Bulk Edit Notification Settings||When setting the notification to off in Bulk Edit Notification Settings > Courses I am teaching, the notification option no longer appears when you edit notifications under Edit Individual Course Settings. This does not occur when you set a notification to off in Bulk Edit Notification Settings > Courses I am taking.||0047482|
|Overwriting a Content Item Attachment Fails to work if User Changes the Link Title|
When editing a content item attachment to be overwritten, if the Link Title doesn't match, the file will not be saved and overwritten with the new version.
Workaround: Update the attachment without changing the Link Title. Afterwards change the Link title.
|Multiple Choice Answer Numbering does not line up with Answer Text||When a Multiple choice Question is created and Answer Numbering is chosen, the numbers next to the Answers do not line up with the text of those Answers.|
click image to enlarge
|View Grade Details Causes Error if There is no Attempt||When attempting to View Grade Details for a student who has not yet submitted an attempt, an error is thrown:|
Error Index: 0, Size: 0 For reference, the Error ID is xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxxxx. <timestamp>
|Play Button Unresponsive on Audio Embedded into Test Question Text|
When an audio file is embedded into the Question Text field of a Question in a Test, the play button is unresponsive and the file cannot be played.
Workaround: Upload media files to Box and embed using advanced share features. Remember: Blackboard is not a streaming server!
|Students with Disabled Enrollments Receive Manager Role in Discussion Board Forums|
If a student's enrollment is disabled in a course, s/he is given the Manager Role for the course's discussion forums. This is reverted if the enrollment is re-enabled.
Note: Students who are disabled cannot access course content or tools.
|Courses set to use Term Availability Cannot be Made Unavailable in Search Results||Courses that set to Use Term Availability cannot be made unavailable on the Course search results page. The page will just refresh with no change.||0047454|
|Content Collection Issues for Some Users in Chrome|
The Content Collection tab (e.g., My Bb Files) will not load in Chrome for some users. For those same users, attempting to access My Content from within a Course Content Collection will throw an error.
Not all Users are affected by this issue.
functions as designed
|Group Discussion Board Created even when Discussion Tool is Unselected||When instructors create a group and unselect all group tools, a Discussion board is automatically created with the name of that group, even if this option is unselected.||0047420|
|Cannot Select Images in Content Editor using Chrome 58 or Higher|
In Chrome (versions 58.0 and newer), you cannot select Images in the Content Editor by left-clicking on them.
Workaround: First right-click on the image, then left-click on the Image.
|Setting Blog Gradable After Posts Already Completed does not show Posts in Grade Center as Needs Grading|
If a blog is set to be gradable after there are already posts made by students, those posts do not show up in Needs Grading.
Workaround: The Posts can still be Graded by accessing them via the the full Grade Center. Identify the column for the blog and the specific field for a student. Click the action arrow and choose Grade User Activity.
|Grade Center does not Load if NULL is Entered as Column Name|
If a Grade Center Column Name is manually entered as "NULL", the Grade Center will not load and continuously displays "Loading Grade Center....".
Workaround: Navigate to Manage > Column Organization and Hide the Column.
|When a Course Link is Edited it Moves to the Bottom of the Content Listed|
After editing & saving an existing course link, the link will drop to the bottom of the content item list.
Workaround: Move the course link back to its proper place after editing and saving.
|Math Editor Images do not Display Correctly in Discussion Board||Math Editor images in the Content Editor do not display correctly in discussion boards if they were created in an earlier version of Blackboard.||0047354|
|Create Rubric Window not Displaying Rubric Detail Menu if Window is not Expanded|
When creating a new (or editing an existing) rubric from within an assignment, the toolbar to add a row or column is missing.
Workaround: Expand the size of the Create Rubric window and the Toolbar will appear.
|Cannot Click Radio Button to Select Answer on Assessment|
Students cannot select certain answers for an Assessment. When clicking the radio button, nothing happens.
Workaround: When attempting to answer the question, click to the right of the radio button (typically about a 1/8 to 1/4 inch to the right of the radio button) until it works.
|Paragraph Tags are Incorrect When Text is Copied From Notepad into the Content Editor Using Chrome|
Create multiple paragraphs of content in a text editor (e.g., Notepad). When the text is copied into the Bb Content Editor using Google Chrome, the result is one paragraph instead of several separated by line returns.
Workaround: Manually correct the text in the Content Editor.
|Discussion Board Content Items Change Order After Editing||After editing and re-saving the description of a Discussion Board in a content folder, the item moves to the bottom of the page, forcing reorganization of the order after each edit.||0047312|
|Collaborate Ultra Recordings not Copying over to New or Existing Courses|
Bb Collaborate Ultra recordings in a source Course do not make it into the Destination Course (whether new or existing) when a Course Copy process is finished.
Workaround: Create a content item link that points to the desired Blackboard Collaborate Ultra recording(s).
|Course Menu Disappears if Browser Window or Monitor Display Has Reduced Resolution|
When the browser window becomes too small, the pull-out tab to show or hide the course menu may not be visible on the left as expected. Users must scroll to the right to see it.
Workaround: A fix has been applied to address this issue.
|Adaptive Release Grade Column Settings do not Remain if Grade Section is Changed||When editing the Adaptive Release grade options in a previously set up item, the Grade Center column information is cleared to 'None' with no indication to the user.||0047303|
|Error Message Displays when Student Attempts to Edit and Save a Wiki||When a student attempts to edit and save a Wiki, an error message occurs.||0047301|
|Embed Video HTML is Removed When Submitting a Content Item Using Firefox|
Embedding a video using a URL in the Content Editor of a content item does not work on some Browser and Operating System combinations; the HTML used to embed the video is removed from the Content Editor when editing the item after the embed attempt.
The following OS/Browser combinations have been confirmed to exhibit this issue:
|Announcements Don't Display while Date Management Process is in Progress||Announcements that have been posted to Courses are not appearing as expected. Students are receiving the emails, but the content is not appearing through the Announcements tool. An error message may read "Date Management process is currently in progress for course COURSE NAME. Please wait until it is complete."||0047251|
|Content Inserted into Mashup in Discussion is Scrubbed for Student||When an Instructor adds content as a mashup in a discussion, it works correctly. When a Student does so, it fails. The HTML for the Instructor is complete while the Student's is being scrubbed and does not contain the necessary HTML to launch the video.||0047245|
|Unable to Submit Assignment on Chromebook due to Error Saying no File Chosen||Students are not able to submit Assignments with Chromebooks. When submitting the Assignment, the file does not upload, and a message is displayed: "No File Chosen."|
The issue cannot be replicated on anything other than a Chromebook.
|0047242||Will Not Fix|
|Pressing Enter does not Create a Line Break between Two Characters Styled Together in the Content Editor|
In the Content Editor, pressing Enter to create line breaks between two characters that were selected and styled together does not function properly. The Content Editor only creates paragraph tags. The result is only one space no matter how it is formatted in the edit window.
Workaround: Utilize the keyboard shortcut SHIFT+ENTER to force the VTBE to create a break tag (<br>).
Question is Added to the Wrong Position on the Test Canvas when Building a Test
When building a Test and moving a question up in order, a new question is added to the bottom of the list (instead of after the moved question) when attempting to add the question in between.
|Content Editor Scrolling Sensitivity Causes Issues||When working with more than a screenful of text in the Content Editor, if text is selected in the middle or at the bottom the text can rapidly scroll upwards or downwards causing difficulty in editing.||0047154|
|Users with a Custom System Role are Unable to Perform Course Copies||Users with a Custom System Role are unable to perform Course copies. They will receive a Java Runtime Exception error.||0047153|
|HTML Code is Changing when Content Item Name is Changed||If you edit the Name of a content item that contains embedded HTML code, such as YouTube or Vimeo video, the video will disappear because the HTML was altered from its original form.||0047120|
|Almost all Actions in the Export Course > Manage Package Contents Window Generates a java.lang.NullPointerException Error||A NullPointerException error may be generated when attempting to use different actions (e.g., sorting by size or file name) to Manage Package Contents window when using Export Package in a course. The only unaffected actions are opening a file or a folder.||0047115|
|Web Links with an Apostrophe in the Name do not load|
When accessing a Web Link that contains an apostrophe in its name (e.g., "UMBC's Homepage) and set to open in the same window, the page does not load with the external link.
Workaround: Remove the apostrophe in the name AND select the 'Open in New Window' option to allow the page to load with the external link.
|Reloading Discussion Board or Forum after Submitting a new Post Generates "Failed to Save" Error Message||Reloading the page after submitting a reply to a Discussion Board or Forum post produces a "Failed to Save Message" error. However, the reply is still created.||0047018|
|Embedded Flash Videos Do Not Display in SaaS||Embedded flash videos will not display when added in Course Content items, Wikis, and Assignments. They display without issue in preview mode within the text editor.|
Workaround: Please use UMBC Box to host and embed multimedia references.
Announcements Linked to Unavailable Content are not Visible to Instructors Until the Content is Visible
|When an Announcement includes a Course link to an unavailable content Item – for example, something controlled by adaptive release, that Announcement becomes completely hidden until the content is made visible.||0046125|
Course Name Link in Breadcrumb has Unwanted HTML Title Attribute Showing
|Unwanted HTML code is displayed in tool tip when the user mouses over the course name in the breadcrumb trail (ex. "<span class="courseName">Course Name</span> <span class="courseId">courseID</span>")||0046118|
|Submissions that are DOCX File Type that Contain Images do not Display in Crocodoc Viewer||When an assignment is submitted as a .DOCX file type that contains images, the images are not converted in Crocodoc and the Inline Viewer does not display the assignment.||0046079|
|Rubrics Used to Grade Attempts are Missing Selection Criteria||While using a Rubric during the grading process not all entered data is saved/recorded. The grade score value may be saved but the individualized feedback (column/row) may be lost.||0045997|
|My Grades not Displaying in Global Navigation when All Courses is Selected||Some users are reporting that they cannot access their grades from the Global Navigation menu. When clicking on My Grades, the default filter is "All Courses". When "All Courses" is selected it states "No grades are available yet...". If you click on "Last Graded" all grades are displayed.||0043739|
|Rubric Criteria Values not Maintained After Edit||Bb will revert a point-range rubric from 3-decimal places to 2-decimal places if the rubric is edited after creating. The total weight will show as 99.99 and the rubric itself cannot be re-saved.||0043570|
|Possible Points Calculation Incorrect in Weighted Columns by Category|
The Points Possible of a Weighted Column appear to be incorrectly calculated when using a Category that has more than one Column assigned to it.
This is a misunderstanding about how Equal Weighting works in contrast to Proportional Weighting. See Bb's documentation.
functions as designed
|Email Notifications are not Received for Announcements Edited After a Course Copy||Students do not receive email notifications for announcements when instructors add date restrictions for those announcements if they were copied from another course.||0041739|
|Opening Test in a New Window Displaces Question Progress Bar||When creating a Test that is set to ‘Open test in a new window,’ the Test timer/question completion status bar does not display appropriately. The bar displays on the right hand side of the screen and stays in the middle of the screen while scrolling. |
Workaround: Display questions One at a time instead of All at once.
|Rubric Criteria Reorder Panel Loads Below Rubric||When creating or editing a Rubric, clicking the Criteria button opens the Reorder Rubric Criteria panel to allow reorganization of the Rubric Criteria. The Reorder Panel loads at the top of the Rubric table and easily visible in older versions of Learn. In recent versions, the Reorder Panel loads below the Rubric table. In this placement, most Users need to scroll vertically in order to see that the Reorder Panel is available.||0038839|
|Back to Course Button does not Close the Test Window when Test is set to Launch in a New Window||When a test is set to launch in a new window, the "Back to Course" button does not close the test window. Instead, the course content is displayed, but the top tab frame is missing.||0034957|