The items listed in the table below summarize recent updates to Blackboard known issues database. Note: This is not intended to be a comprehensive list of all known issues, but rather ones users may experience.
- Related article: Updates & Fixes to Known Issues in Blackboard
Please open an RT ticket if you need additional information or support for any known issue on this list or if you think you may have encountered a new known issue.
indicates Future Fix indicates Will Not Fix indicates issue is fixed
TIP: Use the arrows in the header of a specific column to sort.
|Ultra conversion log does not expand|
When viewing the Conversion Exceptions for a Course that was converted from Original to Ultra View, all of the items do not expand properly in Chrome. This happens in both Windows and Mac, but occurs more consistently on Mac.
Workaround: Use Firefox.
Files added to Ultra course must be downloaded to view
|When using the plus sign (+) to add a file from computer, the files can only be opened if downloaded.||0050957|
Ultra Assignments can be submitted blank with no warning
|If a student enters text for an Ultra Assignment and then deletes it, they can submit the blank attempt without any warning or notification that it is blank.||0050939|
Ultra Course Preview tooltip overlay appears in the wrong place
When hovering over the Ultra Course Conversion Wizard button, the tooltip text overlay appears on the far left of the screen.
Trouble clicking links in Ultra Documents
If a link is in the last line of a Document in an Ultra View Course, the link is very difficult to open as not all of it is clickable as usual.
Workaround: Add more content under the link.
|Students unable to see rubrics in My Grades|
When an Assignment is created with two Rubrics, one to be displayed without grades and another for actually grading the Assignment, then is shown to the Student properly. However, if the Rubrics are created in reverse order, the the Rubric allowed to be shown to Students is displayed empty.
Best Practice: Make sure that the Rubric that you want to be displayed to Students is created first in the list, or release both Rubrics to Students.
Wiki Grades not visible to students in wikis
Wiki grades are not visible to students in the Wiki "My Contribution" page. The grades simply don't display.
Workaround: The grade can be viewed in My Grades.
|Instructors cannot see their profile pictures||Profile pictures are not displayed in the Users or Groups pages for instructors.||0050852|
Grading Ultra Assignments with a rubric causes inline document preview to close
|In Ultra Courses, the inline view for documents which are attached to Student Assignment submissions, closes if the submission is graded with a Rubric.||0050289|
Target fix FA2019
Unable to add smaller image for course cards
|Course Card images cannot be smaller than 1200 x 300. Uploading a new image to the course card will overwrite the Original course banner to a size that is beyond the guidelines.||0050827|
Ultra course rubric data disappears if the rubric type changes
|If a Rubric in an Ultra View Course has any information filled in, changing the Rubric Type will erase it. This data does not come back if the Rubric Type is reverted.||0050810|
Users with Attempts for Ultra Assignment are in the Gradebook after Enrollment Disabled
|Disabling a User's Enrollment does not hide them from the Gradebook in Ultra View Courses if they have previously Submitted an Attempt for an Assignment. This means a student who dropped a course after submitting work may still appear in the Ultra gradebook.||0050806|
Numbered Lists Item Counts Reset by Images in Ultra View Courses
|If an image is included in a Numbered List within the content editor of an Ultra View Course, that item will be numbered as 1 even if there were preceding items.||0050804|
|Ultra course folders open slowly||Ultra View Course Folders which have five or more items, such as Assessments or Documents, pause momentarily while expanding.||0050803|
|Retention Center deadline rules problems||Issues with the Retention Center Deadline Rules, as follows: 1. When the deadline rule is set to 'more than 0' then it also catches those who submitted before the deadline on the due date. 2. When the deadline rule is set to 'more than 1' then it does not catch all those who have not submitted. This doesn't seem to match the behavior given results of point 1 above. The rule 'more than 1' does not identify Students who have not submitted at all, even though the due date has passed.||0050777|
Ultra Activity Stream Issue
|The loading of the Activity Stream is intermittent. If the issue occurs, you get a spinning circle that doesn't go a way and the page will not fully load|
Refreshing sometimes resolves it but not always
Ultra course documents do not save if closed during initial creation
|If the peek/Ultra panel-window is closed during the initial creation of Ultra View Course Content, there is no prompt to save the Content and anything added to it is lost. Further edits to the Content prompt the User to Save before the window is closed.||0050734|
Incomplete Subsequent Attempt of Trigger Revokes Assessment Conditional Availability in Ultra View Courses
|If an Assessment in an Ultra View Course has Conditional Availability which is based on a score for another Assessment then successfully triggering that Availability can be revoked by the Student. This occurs if the Student Submits one or more qualifying Attempt(s) for the triggering condition and then starts, but does not complete or Submit, a subsequent Attempt.||0050722|
|Video may not fully display in Ultra discussion||Ultra Discussion containing video content from LTI deep link doesn't show the entire video preview - it forces the user to scroll.||0050718|
Student Preview breaks when Analytics link clicked in Ultra course
Student Preview presents error when clicking on an Analytics link within a Ultra Course.
Apostrophe in Ultra course announcement displays as HTML code
|Apostrophes in Ultra Course Announcements display as HTML characters in the Announcement popup feature.||0050687|
Access Denied error when trying to view self & peer assessment submissions
|When an Instructor attempts to view a Student's results for a Self and Peer Assessment, a permissions error is thrown.||0050655|
Turning Edit Mode off While in a Learning Module with an Unavailable Assignment Causes Error
|If an Instructor or Administrator turns Edit Mode off while in a Learning Module which has an Unavailable Assignment in it, they will receive an error message.||0050638|
Skip to Content Link not Detectable by JAWS Screen Reader
|The Skip to Content Link in a Course's Header does not contain any inner text, and thus is not detectable by screen reading accessibility software like JAWS.||0050636|
Announcement Emails have a Broken Image
|When sending an Announcement with an attached image in an Original course, "Send a copy of this Announcement immediately" must be used or the image is broken.||0050622|
Documents do not have an Ally Indicator or Score
Documents within a course folder do not have Ally indicators or scores.
Workaround: Reducing the number of documents per page will resolve the issue.
|Content Created in Ultra Course is Added to Top||When adding content to an Ultra Course, it is always added at the top regardless of which plus sign was selected to create the Content.||0050611|
Rubric detail panel is blank & unresponsive
|Rubric details peek panel is displayed as blank and page got strucked for Rubric Group Discussion. Clicking on Rubric Details panel for Group Discussion shows as blank. Also unable to exit out of Rubric details panel.||0050275|
Target fix FA2019
Inline Grading Will Not Render File While Grading an Assignment
|Certain files are not rendering in New Box View when grading an Assignment Attempt. An error message stating "We're sorry, the preview didn't load" is displayed instead.||0049328|
|Unavailable courses produce error when accessing announcements||If accessing a Course that is unavailable to Students, then click the Announcements link, an error is thrown.||0049262|
Error message "An Error Occurred While Generating the Menu." is Received by the Students when they Click the Link of the Email Notification
Students receive a message "An error occurred while generating the menu" when they click the link of the Email Notification provided by Learn.
Workaround: If you copy the link directly from the Course and paste into a browser, it will ask for the Users credentials as expected and allow download of the file.
SafeAssign not Generating Originality Report when Disabled Student Enrolled in a Group
If SafeAssign is being used for a Group submission and the Group contains a User who has been disabled, SafeAssign will not generate an originality report for that Group. Also, there is no record of said submission in the Submission Receipts report in Grade Center.
Rubric Reports Occasionally Produce Blank Results
Some rubrics will generate a report with blank results.
Grade Center Horizontal Scroll Bar Inaccessible in Full Screen Mode
When using the full-screen option in the Grade Center, the horizontal scrollbar disappears unless the Browser's zoom is under 100%.
Workaround: Set the Browser's Zoom to 90%.
Inline Grading not Available for Submissions from Blackboard App in Ultra Course
When submitting an assignment file from the Blackboard app in an Ultra course, the file is not available to preview via Box for inline grading. Only the file name is displayed (URL encoded) and available to download, but it is not rendered inline by the Box service.
Workaround: This issue was resolved with the release of Blackboard app version 4.3 in June, 2019.
Students Receive Error if Test has File Response Question
|If a test contains a File Response question, submitting the Test results in an error stating that the question is incomplete.||0048768|
Last Name Column Duplicated in Grade Center
|After navigating away from and back to the Grade Center, the Last Name column is duplicated.||0048721|
Access Denied when Making a Course Using Course Availability Lock Tool
|When an Instructor uses the Lock button in a Course to make it Available/Unavailable, an error is thrown.||0048686|
Tests with a Large Number of Essay Questions Cause Browser Performance Issues
Tests with 80+ essay questions that display all-at-once cause Browser performance issues. The test loads slowly, scrolling is not smooth, and auto-save & spell-check are slow to trigger.
Workaround: Display the questions one-at-a-time.
Needs Attention Module Shows Incorrect Assignment Needs Grading Count
|The Needs Attention module shows "Assignment Needs Grading" count inaccurately. This was a deliberate design change for Assignment Needs Grading to show a count for the total number of Assignments, not Submissions. Each individual Assignment has its own count for Submissions.||0048666|
Functions as Designed
New Box View not Displaying all of Documents
|New Box View is not rendering complete documents when students submit assignments; they are being cutoff at the end.||0048656|
Error when Previewing Image Uploaded via Build Content
|When attempting to create an Image Content Item, an error message is received if the User previews the Image then clicks Back, prior to submitting it.||0048627|
Previous and Future Courses Disappear after Resizing Browser
When looking at enrolled Courses, shrinking the re-expanding the size of the Browser will cause the left/right navigation options to view previous/upcoming (respectively) Courses to disappear. However, this issue disappears if navigating away from, then back to, the Courses page.
Workaround: If you go to another page then go back, the Previous / Upcoming Course arrows will return.
Unable to Disable Delegated Grading after Eligible Grader is Enrolled in Course
|If Delegated Grading is enabled for an Assignment, then another eligible grader is Enrolled in the Course, then an error is seen when attempting to disable Delegated Grading on the Assignment.||0048587|
Course Messages Sent from Ultra Courses are Received in Centered Format
|Text is centered in email messages sent by Instructors from Course Messages in Ultra Courses.||0048543|
Text with HTML Markups in Test Question Causes an Error when Student Submits Test
If text with HTML markups is pasted into the Visual Text Box Editor for a Test question, an error occurs when a Student tries to submit that Test. This issue is caused by inserting an HTML Form into a Test question.
Workaround: Do not insert HTML Forms (<form>) into Test questions.
Unable to Load Inline Grading Due to Disabled 3rd Party Cookies
|Review this FAQ → How do I enable third-party cookies for Bb integrations?||0048016|
functions as designed
|Courses with long names cut off by select boxes||Courses with long names cut off by select boxes. When using a select box, such as those in notification settings, courses with long names will have the ending cut off, preventing users from seeing important information.||0047570|
|Blank Page Item in Course Menu Access Denied for Guests|
A Blank Page Item in Course Menu may give an access denied for guests. Please open an RT ticket if you experience this issue.
For Bb SysAdmin: The issue occurs when the Permit Guests option is chosen, the allow_guest_ind=Y in the course_toc (for the link) changes, but the underlying content still has allow_guest_ind=N. Contact BtBb.
|A Gray Box Appears in the Content Editor||When you add more than 28 lines of text to the Content Editor, you will experience a gray box in the Content Editor||0047558|
|Group Sets Created with no Groups Added During Creation Throws Error While Adding Groups at a Later Date/Time|
When an empty Group Set is created, and an attempt to add groups at a later time is made, an error is thrown. The received error is an 'AddgroupRefrenceError' error.
Workaround: Re/create the Group Set with at least one Group Set.
|Grade center emails sent to wrong students|
When opening two tabs in a browser for two separate courses, opening the Grade Center in both Courses and sending an email to students sends them to the wrong course.
Workaround: Open only one course when sending email communication through the Grade Center.
|Paragraph Breaks Missing if Font Changed in Content Editor|
If the font is changed (or styled) in the Content Editor, paragraph breaks will not be displayed after editing.
Workaround: Use Shift+Enter (instead of just Enter) when creating content to display the desired paragraph breaks.
|Course Reports Stuck on Please Wait Screen||When running a Course Report, the results do not appear. The message "Please Wait" remains and the report never finishes.||0047515|
|Notification Options Disappear After Changing the Settings from Bulk Edit Notification Settings||When setting the notification to off in Bulk Edit Notification Settings > Courses I am teaching, the notification option no longer appears when you edit notifications under Edit Individual Course Settings. This does not occur when you set a notification to off in Bulk Edit Notification Settings > Courses I am taking.||0047482|
|Overwriting a Content Item Attachment Fails to work if User Changes the Link Title|
When editing a content item attachment to be overwritten, if the Link Title doesn't match, the file will not be saved and overwritten with the new version.
Workaround: Update the attachment without changing the Link Title. Afterwards change the Link title.
|Play Button Unresponsive on Audio Embedded into Test Question Text|
When an audio file is embedded into the Question Text field of a Question in a Test, the play button is unresponsive and the file cannot be played.
Workaround: Upload media files to Box and embed using advanced share features. Remember: Blackboard is not a streaming server!
|Courses set to use Term Availability Cannot be Made Unavailable in Search Results||Courses that set to Use Term Availability cannot be made unavailable on the Course search results page. The page will just refresh with no change.||0047454|
|Content Collection Issues for Some Users in Chrome|
The Content Collection tab (e.g., My Bb Files) will not load in Chrome for some users. For those same users, attempting to access My Content from within a Course Content Collection will throw an error.
Not all Users are affected by this issue.
functions as designed
|Group Discussion Board Created even when Discussion Tool is Unselected||When instructors create a group and unselect all group tools, a Discussion board is automatically created with the name of that group, even if this option is unselected.||0047420|
|Cannot Select Images in Content Editor using Chrome 58 or Higher|
In Chrome (versions 58.0 and newer), you cannot select Images in the Content Editor by left-clicking on them.
Workaround: First right-click on the image, then left-click on the Image.
|Setting Blog Gradable After Posts Already Completed does not show Posts in Grade Center as Needs Grading|
If a blog is set to be gradable after there are already posts made by students, those posts do not show up in Needs Grading.
Workaround: The Posts can still be Graded by accessing them via the the full Grade Center. Identify the column for the blog and the specific field for a student. Click the action arrow and choose Grade User Activity.
|Grade Center does not Load if NULL is Entered as Column Name|
If a Grade Center Column Name is manually entered as "NULL", the Grade Center will not load and continuously displays "Loading Grade Center....".
Workaround: Navigate to Manage > Column Organization and Hide the Column.
|When a Course Link is Edited it Moves to the Bottom of the Content Listed|
After editing & saving an existing course link, the link will drop to the bottom of the content item list.
Workaround: Move the course link back to its proper place after editing and saving.
|Math Editor Images do not Display Correctly in Discussion Board||Math Editor images in the Content Editor do not display correctly in discussion boards if they were created in an earlier version of Blackboard.||0047354|
|Cannot Click Radio Button to Select Answer on Assessment|
Students cannot select certain answers for an Assessment. When clicking the radio button, nothing happens.
Workaround: When attempting to answer the question, click to the right of the radio button (typically about a 1/8 to 1/4 inch to the right of the radio button) until it works.
|Paragraph Tags are Incorrect When Text is Copied From Notepad into the Content Editor Using Chrome|
Create multiple paragraphs of content in a text editor (e.g., Notepad). When the text is copied into the Bb Content Editor using Google Chrome, the result is one paragraph instead of several separated by line returns.
Workaround: Manually correct the text in the Content Editor.
|Collaborate Ultra Recordings not Copying over to New or Existing Courses|
Bb Collaborate Ultra recordings in a source Course do not make it into the Destination Course (whether new or existing) when a Course Copy process is finished.
Workaround: Create a content item link that points to the desired Blackboard Collaborate Ultra recording(s).
|Course Menu Disappears if Browser Window or Monitor Display Has Reduced Resolution|
When the browser window becomes too small, the pull-out tab to show or hide the course menu may not be visible on the left as expected. Users must scroll to the right to see it.
Workaround: A fix has been applied to address this issue.
|Adaptive Release Grade Column Settings do not Remain if Grade Section is Changed||When editing the Adaptive Release grade options in a previously set up item, the Grade Center column information is cleared to 'None' with no indication to the user.||0047303|
|Announcements Don't Display while Date Management Process is in Progress||Announcements that have been posted to Courses are not appearing as expected. Students are receiving the emails, but the content is not appearing through the Announcements tool. An error message may read "Date Management process is currently in progress for course COURSE NAME. Please wait until it is complete."||0047251|
|Content Inserted into Mashup in Discussion is Scrubbed for Student||When an Instructor adds content as a mashup in a discussion, it works correctly. When a Student does so, it fails. The HTML for the Instructor is complete while the Student's is being scrubbed and does not contain the necessary HTML to launch the video.||0047245|
|Unable to Submit Assignment on Chromebook due to Error Saying no File Chosen||Students are not able to submit Assignments with Chromebooks. When submitting the Assignment, the file does not upload, and a message is displayed: "No File Chosen."|
The issue cannot be replicated on anything other than a Chromebook.
|0047242||Will Not Fix|
|Pressing Enter does not Create a Line Break between Two Characters Styled Together in the Content Editor|
In the Content Editor, pressing Enter to create line breaks between two characters that were selected and styled together does not function properly. The Content Editor only creates paragraph tags. The result is only one space no matter how it is formatted in the edit window.
Workaround: Utilize the keyboard shortcut SHIFT+ENTER to force the VTBE to create a break tag (<br>).
|Content Editor Scrolling Sensitivity Causes Issues||When working with more than a screenful of text in the Content Editor, if text is selected in the middle or at the bottom the text can rapidly scroll upwards or downwards causing difficulty in editing.||0047154|
|Users with a Custom System Role are Unable to Perform Course Copies||Users with a Custom System Role are unable to perform Course copies. They will receive a Java Runtime Exception error.||0047153|
|Web Links with an Apostrophe in the Name do not load|
When accessing a Web Link that contains an apostrophe in its name (e.g., "UMBC's Homepage) and set to open in the same window, the page does not load with the external link.
Workaround: Remove the apostrophe in the name AND select the 'Open in New Window' option to allow the page to load with the external link.
|Embedded Flash Videos Do Not Display in SaaS|
Embedded flash videos will not display when added in Course Content items, Wikis, and Assignments. They display without issue in preview mode within the text editor.
Workaround: Please use UMBC Panopto to host and embed multimedia references.
|Rubrics Used to Grade Attempts are Missing Selection Criteria||While using a Rubric during the grading process not all entered data is saved/recorded. The grade score value may be saved but the individualized feedback (column/row) may be lost.||0045997|
Fillable Forms in PDF Files are not Checked by SafeAssign
|SafeAssign does not check the contents of fillable forms in .pfd files.||0045919|
|Rubric Criteria Values not Maintained After Edit||Bb will revert a point-range rubric from 3-decimal places to 2-decimal places if the rubric is edited after creating. The total weight will show as 99.99 and the rubric itself cannot be re-saved.||0043570|
|Possible Points Calculation Incorrect in Weighted Columns by Category|
The Points Possible of a Weighted Column appear to be incorrectly calculated when using a Category that has more than one Column assigned to it.
This is a misunderstanding about how Equal Weighting works in contrast to Proportional Weighting. See Bb's documentation.
functions as designed
|Email Notifications are not Received for Announcements Edited After a Course Copy||Students do not receive email notifications for announcements when instructors add date restrictions for those announcements if they were copied from another course.||0041739|
|Opening Test in a New Window Displaces Question Progress Bar||When creating a Test that is set to ‘Open test in a new window,’ the Test timer/question completion status bar does not display appropriately. The bar displays on the right hand side of the screen and stays in the middle of the screen while scrolling. |
Workaround: Display questions One at a time instead of All at once.
|Rubric Criteria Reorder Panel Loads Below Rubric||When creating or editing a Rubric, clicking the Criteria button opens the Reorder Rubric Criteria panel to allow reorganization of the Rubric Criteria. The Reorder Panel loads at the top of the Rubric table and easily visible in older versions of Learn. In recent versions, the Reorder Panel loads below the Rubric table. In this placement, most Users need to scroll vertically in order to see that the Reorder Panel is available.||0038839|
|Back to Course Button does not Close the Test Window when Test is set to Launch in a New Window||When a test is set to launch in a new window, the "Back to Course" button does not close the test window. Instead, the course content is displayed, but the top tab frame is missing.||0034957|