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The items listed in the table below summarize recent updates to Blackboard known issues database. Note: This is not intended to be a comprehensive list of all known issues, but rather ones users may experience.

Please open an RT ticket if you need additional information or support for any known issue on this list or if you think you may have encountered a new known issue.

indicates Future Fix Will Not Fix indicates Will Not Fix Fixed indicates issue is fixed

TIP: Use the arrows in the header of a specific column to sort.

IssueDescriptionBb KBPublishedStatus

Possible Points Calculation Incorrect in Weighted Columns by Category

The Points Possible of a Weighted Column appear to be incorrectly calculated when using a Category that has more than one Column assigned to it.

This is a misunderstanding about how Equal Weighting works in contrast to Proportional Weighting. See Bb's documentation.


Will Not Fix

functions as designed

Courses with long names cut off by select boxes

Courses with long names cut off by select boxes. When using a select box, such as those in notification settings, courses with long names will have the ending cut off, preventing users from seeing important information.004757010.09.2017Fix targeted for future release

Blank Page Item in Course Menu Access Denied for Guests

A Blank Page Item in Course Menu may give an access denied for guests. Please open an RT ticket if you experience this issue.

For Bb SysAdmin: The issue occurs when the Permit Guests option is chosen, the allow_guest_ind=Y in the course_toc (for the link) changes, but the underlying content still has allow_guest_ind=N. Contact BtBb.

004756710.09.2017Fix targeted for future release

Grade center emails sent to wrong students

When opening two tabs in a browser for two separate courses, opening the Grade Center in both Courses and sending an email to students sends them to the wrong course.

Workaround: Open only one course when sending email communication through the Grade Center.

004754810.06.2017Fix targeted for future release

Group Sets Created with no Groups Added During Creation Throws Error While Adding Groups at a Later Date/Time

When an empty Group Set is created, and an attempt to add groups at a later time is made, an error is thrown. The received error is an 'AddgroupRefrenceError' error.

Workaround: Re/create the Group Set with at least one Group Set.

004755210.06.2017Fix targeted for future release

Grade Center Work Offline Download is Incomplete or Fails

The Work Offline feature in the Grade Center, in some cases is truncating data or failing altogether.

Workaround: Change the Grade Column primary display to Score.

004755410.06.2017Fix targeted for future release

A Gray Box Appears in the Content Editor

When you add more than 28 lines of text to the Content Editor, you will experience a gray box in the Content Editor004755810.06.2017Fix targeted for future release

Past Courses Displayed in the Global Navigation Menu that User does not want to see

You may have set your personal settings to Show only Courses visited since: 1 days, but old courses you haven't visited are still displayed in the Global Navigation Menu under the section for "My Other Courses."004754110.04.2017Fix targeted for future release

Error when Viewing Test Attempts in Grade Center

When attempting to view a Student Attempt for a Test, a PersistentError is thrown.

Note: This is a sporadic issue, and does not affect all attempts.


Fix targeted for future release

05/ 2018

Math Formulas not Displayed Properly in Safari

In Safari, Math Formulas are not aligning properly, causing a scrollbar to appear for each Formula.004753509.29.2017Fix targeted for future release

Paragraph Breaks Missing if Font Changed in Content Editor

If the font is changed (or styled) in the Content Editor, paragraph breaks will not be displayed after editing.

Workaround: Use Shift+Enter (instead of just Enter) when creating content to display the desired paragraph breaks.

004752109.28.2017Fix targeted for future release

Course Reports Stuck on Please Wait Screen

When running a Course Report, the results do not appear. The message "Please Wait" remains and the report never finishes.004751509.28.2017Fix targeted for future release

Grade Center does not Load if NULL is Entered as Column Name

If a Grade Center Column Name is manually entered as "NULL", the Grade Center will not load and continuously displays "Loading Grade Center....".

Workaround: Navigate to Manage Column Organization and Hide the Column.

004740609.28.2017Fix targeted for future release

Some Users are Missing when Sorting Users with the same Last Name in a Course

When sorting Users by Last Name in a Course that has multiple Users with the same Last Name, some of the Users do not show up when navigating to the Next Page.

Workaround: Use the Show All button to see all students.

004749409.25.2017Fix targeted for future release

Courses set to use Term Availability Cannot be Made Unavailable in Search Results

Courses that set to Use Term Availability cannot be made unavailable on the Course search results page. The page will just refresh with no change.004745409.22.2017Fix targeted for future release

Error Message on View Grade Details for a Grade of Zero

When a Student is given a 0 grade for a Test in the grade center it shows as -0.00 and viewing the grade details gives an error message.004743809.22.2017Fix targeted for future release

Notification Options Disappear After Changing the Settings from Bulk Edit Notification Settings

When setting the notification to off in Bulk Edit Notification Settings > Courses I am teaching, the notification option no longer appears when you edit notifications under Edit Individual Course Settings. This does not occur when you set a notification to off in Bulk Edit Notification Settings > Courses I am taking.004748209.22.2017Fix targeted for future release

Students with Disabled Enrollments Receive Manager Role in Discussion Board Forums

If a student's enrollment is disabled in a course, s/he is given the Manager Role for the course's discussion forums. This is reverted if the enrollment is re-enabled.

Note: Students who are disabled cannot access course content or tools.

004746309.15.2017Fix targeted for future release

Play Button Unresponsive on Audio Embedded into Test Question Text

When an audio file is embedded into the Question Text field of a Question in a Test, the play button is unresponsive and the file cannot be played.

Workaround: Upload media files to Box and embed using advanced share features. Remember: Blackboard is not a streaming server!

004746609.15.2017Fix targeted for future release

Multiple Choice Answer Numbering does not line up with Answer Text

When a Multiple choice Question is created and Answer Numbering is chosen, the numbers next to the Answers do not line up with the text of those Answers.

click image to enlarge

004746909.15.2017Fix targeted for future release

Overwriting a Content Item Attachment Fails to work if User Changes the Link Title

When editing a content item attachment to be overwritten, if the Link Title doesn't match, the file will not be saved and overwritten with the new version.

Workaround: Update the attachment without changing the Link Title. Afterwards change the Link title.

004747709.15.2017Fix targeted for future release

Content Collection Issues for Some Users in Chrome

The Content Collection tab (e.g., My Bb Files) will not load in Chrome for some users. For those same users, attempting to access My Content from within a Course Content Collection will throw an error.

Not all Users are affected by this issue.

004744809.15.2017Fix targeted for future release
12/ 2017

View Grade Details Causes Error if There is no Attempt

When attempting to View Grade Details for a student who has not yet submitted an attempt, an error is thrown:

Index: 0, Size: 0
For reference, the Error ID is 

004746709.15.2017Fix targeted for future release

Cannot Select Images in Content Editor using Chrome 58 or Higher

In Chrome (versions 58.0 and newer), you cannot select Images in the Content Editor by left-clicking on them.

WorkaroundFirst right-click on the image, then left-click on the Image.

004741409.14.2017Fix targeted for future release

Setting Blog Gradable After Posts Already Completed does not show Posts in Grade Center as Needs Grading

If a blog is set to be gradable after there are already posts made by students, those posts do not show up in Needs Grading.

WorkaroundThe Posts can still be Graded by accessing them via the the full Grade Center. Identify the column for the blog and the specific field for a student. Click the action arrow and choose Grade User Activity.

004740809.13.2017Fix targeted for future release

When a Course Link is Edited it Moves to the Bottom of the Content Listed

After editing & saving an existing course link, the link will drop to the bottom of the content item list

Workaround: Move the course link back to its proper place after editing and saving.

000047309.08.2017Fix targeted for future release
Error Message on View Grade Details for a Grade of ZeroWhen a Student is given a 0 grade for a Test in the grade center it shows as -0.00 and viewing the grade details gives an error message.004743809.08.2017Fix targeted for future release

Group Discussion Board Created even when Discussion Tool is Unselected

When instructors create a group and unselect all group tools, a Discussion board is automatically created with the name of that group, even if this option is unselected.004742009.08.2017Fix targeted for future release

Create Rubric Window not Displaying Rubric Detail Menu if Window is not Expanded

When creating a new (or editing an existing) rubric from within an assignment, the toolbar to add a row or column is missing.

Workaround: Expand the size of the Create Rubric window and the Toolbar will appear.

004734909.05.2017Fix targeted for future release

Vertical Scroll Bar in the Grade Center is Missing or too Small to Use

The vertical scroll bar in Full Grade Center is either missing, or so small that it's unusable.

Workaround: Shrink your Browser window, then increase it's size by expanding the right side until the scroll bar is visible again.

004739009.04.2017Fix targeted for future release

Past Due Notifications for Discussion Board Items that were Completed

Students receive overdue notifications on gradable discussion boards that were submitted before the due date. The item has been completed but its still appearing as past due in the ‘To Do’ module.004738709.04.2017Fix targeted for future release

Adaptive Release Grade Column Settings do not Remain if Grade Section is Changed

When editing the Adaptive Release grade options in a previously set up item, the Grade Center column information is cleared to 'None' with no indication to the user.

004730309.01.2017Fix targeted for future release

Email Notifications are not Received for Announcements Edited After a Course Copy

Students do not receive email notifications for announcements when instructors add date restrictions for those announcements if they were copied from another course.004173909.01.2017Fix targeted for future release
Multiple Fill-in-the-Blank Fields Not Clickable

Users are unable to interact with empty fields to respond to multiple fill-in-the-blank questions.

Workaround: Click somewhere in the background of the page and use the TAB key to navigate to the blank or SHIFT TAB to go back to the previews fill in the blank questions. 

004740108.31.2017Fix targeted for future release

Cannot Click Radio Button to Select Answer on Assessment

Students cannot select certain answers for an Assessment. When clicking the radio button, nothing happens.

Workaround: When attempting to answer the question, click to the right of the radio button (typically about a 1/8 to 1/4 inch to the right of the radio button) until it works.

004733708.23.2017Fix targeted for future release

Back to Course Button does not Close the Test Window when Test is set to Launch in a New Window

When a test is set to launch in a new window, the "Back to Course" button does not close the test window. Instead, the course content is displayed, but the top tab frame is missing.003495708.29.2017Fix targeted for future release

Math Editor Images do not Display Correctly in Discussion Board

Math Editor images in the Content Editor do not display correctly in discussion boards if they were created in an earlier version of Blackboard.

004735408.29.2017Fix targeted for future release

Test Canvas Does not Display Full Text of Questions in Internet Explorer

When clicking on Question Display > Truncated Text / Full Text in Internet Explorer, nothing occurs and the question layout does not change. The issue does not occur in other browsers, only in Internet Explorer.

Workaround: Do not use Internet Explorer. Try Chrome or Firefox.

004733408.23.2017Fix targeted for future release

Course Menu Disappears if Browser Window or Monitor Display Has Reduced Resolution

When the browser window becomes too small, the pull-out tab to show or hide the course menu may not be visible on the left as expected. Users must scroll to the right to see it.

Workaround: A fix has been applied to address this issue.

004730608.22.2017Fix targeted for future release

Collaborate Ultra Recordings not Copying over to New or Existing Courses

Bb Collaborate Ultra recordings in a source Course do not make it into the Destination Course (whether new or existing) when a Course Copy process is finished.

Workaround: Create a content item link that points to the desired Blackboard Collaborate Ultra recording(s).

004731008.22.2017Fix targeted for future release

Paragraph Tags are Incorrect When Text is Copied From Notepad into the Content Editor Using Chrome

Create multiple paragraphs of content in a text editor (e.g., Notepad). When the text is copied into the Bb Content Editor using Google Chrome, the result is one paragraph instead of several separated by line returns.

Workaround: Manually correct the text in the Content Editor.

004732008.22.2017Fix targeted for future release

Discussion Board Content Items Change Order After Editing

After editing and re-saving the description of a Discussion Board in a content folder, the item moves to the bottom of the page, forcing reorganization of the order after each edit.004731208.15.2017Fix targeted for future release

Quick Comment Tool in Grade Center Generates Error

The Grade Center Quick Comment tool generates an error and is unable to be used.004731108.15.2017Fix targeted for future release

Error Message Displays when Student Attempts to Edit and Save a Wiki

When a student attempts to edit and save a Wiki, an error message occurs.004730108.14.2017Fix targeted for future release

Content Inserted into Mashup in Discussion is Scrubbed for Student

When an Instructor adds content as a mashup in a discussion, it works correctly. When a Student does so, it fails. The HTML for the Instructor is complete while the Student's is being scrubbed and does not contain the necessary HTML to launch the video.

004724508.09.2017Fix targeted for future release

Embed Video HTML is Removed When Submitting a Content Item Using Firefox

Embedding a video using a URL in the Content Editor of a content item does not work on some Browser and Operating System combinations; the HTML used to embed the video is removed from the Content Editor when editing the item after the embed attempt.

The following OS/Browser  combinations have been confirmed to exhibit this issue: 

  • Windows 7 & Windows10 / Firefox (54.0.1)
  • Windows 10 / IE11 (11.1480.14393.0)
  • Mac 10.12.6 / Firefox (54.0.1)

Workaround: Use an unaffected browser.

004725708.08.2017Fix targeted for future release

Unable to Submit Assignment on Chromebook due to Error Saying no File Chosen

Students are not able to submit Assignments with Chromebooks. When submitting the Assignment, the file does not upload, and a message is displayed: "No File Chosen."004724208.08.2017Fix targeted for future release

Grade Center Feedback not Updating After Override for Group Submissions

For Group Submissions, feedback to a User does not update once a Grade Override has been made for that specific User. All other group members will get the updated feedback as expected, until their grade is overridden as well. If all members have had overrides, nobody will get the updated feedback.004723908.08.2017Fix targeted for future release

Rubric Criteria Reorder Panel Loads Below Rubric

When creating or editing a Rubric, clicking the Criteria button opens the Reorder Rubric Criteria panel to allow reorganization of the Rubric Criteria. The Reorder Panel loads at the top of the Rubric table and easily visible in older versions of Learn. In recent versions, the Reorder Panel loads below the Rubric table. In this placement, most Users need to scroll vertically in order to see that the Reorder Panel is available.003883908.08.2017Fix targeted for future release

Announcements Don't Display while Date Management Process is in Progress

Announcements that have been posted to Courses are not appearing as expected. Students are receiving the emails, but the content is not appearing through the Announcements tool. An error message may read "Date Management process is currently in progress for course COURSE NAME. Please wait until it is complete."

004725108.08.2017Fix targeted for future release

My Grades not Displaying in Global Navigation when All Courses is Selected

Some users are reporting that they cannot access their grades from the Global Navigation menu. When clicking on My Grades, the default filter is "All Courses". When "All Courses" is selected it states "No grades are available yet...". If you click on "Last Graded" all grades are displayed.

004373907.28.2017Fix targeted for future release

Inconsistent Ability to Launch LTI Tools in Safari

The Safari Browser encounters some issues while attempting to launch certain LTI Tools within Blackboard. When you click on the Launch, Blackboard does not launch the Web Link but rather brings you back to the content page.


Workaround: Do not click the Launch button. Let Blackboard auto-redirect, and the link will work as expected. Please read:


004723107.28.2017Fix targeted for future release

Clicking Launch Button While LTI Link is Loading Causes Authentication Failure

Clicking the launch button for LTI tools such as VoiceThread, ALEKS, and other third-party integrations may generate an error: The authentication failed; the authentication is stale.  Please try again.

Workaround: Do not click the Launch button. Let Blackboard auto-redirect, and the link will work as expected. Please read:

004373407.27.2017Fix targeted for future release

HTML Code is Changing when Content Item Name is Changed

If you edit the Name of a content item that contains embedded HTML code, such as YouTube or Vimeo video, the video will disappear because the HTML was altered from its original form.004712007.27.2017Fix targeted for future release

Pressing Enter does not Create a Line Break between Two Characters Styled Together in the Content Editor

In the Content Editor, pressing Enter to create line breaks between two characters that were selected and styled together does not function properly. The Content Editor only creates paragraph tags. The result is only one space no matter how it is formatted in the edit window.

Workaround: Utilize the keyboard shortcut SHIFT+ENTER to force the VTBE to create a break tag (<br>).

004720707.27.2017Fix targeted for future release

Content Editor Scrolling Sensitivity Causes Issues

When working with more than a screenful of text in the Content Editor, if text is selected in the middle or at the bottom the text can rapidly scroll upwards or downwards causing difficulty in editing.

004715407.25.2017Fix targeted for future release

Almost all Actions in the Export Course > Manage Package Contents Window Generates a java.lang.NullPointerException Error

A NullPointerException error may be generated when attempting to use different actions (e.g., sorting by size or file name) to Manage Package Contents window when using Export Package in a course. The only unaffected actions are opening a file or a folder.

004711507.27.2017Fix targeted for future release

Reloading Discussion Board or Forum after Submitting a new Post Generates "Failed to Save" Error Message

Reloading the page after submitting a reply to a Discussion Board or Forum post produces a "Failed to Save Message" error. However, the reply is still created.

004701807.21.2017Fix targeted for future release

SafeAssign Restructures Paper Titles Containing Colons

When a paper is submitted to SafeAssign that has a colon in the title (Test Paper: Episode 1), the portion of the title located after the colon is moved to the next line. The move can cause the portion of the title to be added to the body of the Paper. The matching uses the restructured version of the paper, instead of the original configuration of the paper.

004717107.21.2017Fix targeted for future release

Users with a Custom System Role are Unable to Perform Course Copies

Users with a Custom System Role are unable to perform Course copies. They will receive a Java Runtime Exception error.

004715307.20.2017Fix targeted for future release

Web Links with an Apostrophe in the Name do not load

When accessing a Web Link that contains an apostrophe in its name (e.g., "UMBC's Homepage) and set to open in the same window, the page does not load with the external link.

Workaround: Remove the apostrophe in the name AND select the 'Open in New Window' option to allow the page to load with the external link.

004706007.13.2017Fix targeted for future release

Unable to Reorder Course Menu Content Items

The order is not changed when attempting to drag-and-drop Course Menu Items.

Workaround: Use keyboard accessibility feature, which is indicated by the double-arrows (), to rearrange menu items.

004702907.03.2017Fix targeted for future release

Embedded Flash Videos Do Not Display in SaaS

Embedded flash videos will not display when added in Course Content items, Wikis, and Assignments. They display without issue in preview mode within the text editor.

Workaround: Please use UMBC Box to host and embed multimedia references.

004699806.22.2017Fix targeted for future release

Submissions that are DOCX File Type that Contain Images do not Display in Crocodoc Viewer

When an assignment is submitted as a .DOCX file type that contains images, the images are not converted in Crocodoc and the Inline Viewer does not display the assignment.004607906.21.2017Fix targeted for future release
Users do not get Discussion Board Notifications

There are currently two (2) known issues with discussion board notifications:

  • Users do not get notifications from the discussion board
  • Users do not get daily digest with notifications from unread threads on a discussion board.





Fix targeted for future release


Rubrics Used to Grade Attempts are Missing Selection Criteria

While using a Rubric during the grading process not all entered data is saved/recorded. The grade score value may be saved but the individualized feedback (column/row) may be lost.

004599705.31.2017Fix targeted for future release

Rubric Criteria Values not Maintained After Edit

Bb will revert a point-range rubric from 3-decimal places to 2-decimal places if the rubric is edited after creating. The total weight will show as 99.99 and the rubric itself cannot be re-saved.

004357003.10.2017Fix targeted for future release



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These are issues reported by users and known to affect UMBC's current Blackboard system. 

The most recent issues are posted at the top of the list.