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The items listed in the table below summarize recent updates to Blackboard known issues database. Note: This is not intended to be a comprehensive list of all known issues, but rather ones users may experience.

Please open an RT ticket if you need additional information or support for any known issue on this list or if you think you may have encountered a new known issue.

indicates Future Fix Will Not Fix indicates Will Not Fix Fixed indicates issue is fixed

TIP: Use the arrows in the header of a specific column to sort.

IssueDescriptionBb KBStatus
Ultra conversion log does not expand

When viewing the Conversion Exceptions for a Course that was converted from Original to Ultra View, all of the items do not expand properly in Chrome. This happens in both Windows and Mac, but occurs more consistently on Mac.

Workaround: Use Firefox.

0050961

Fix targeted for future release

Files added to Ultra course must be downloaded to view

When using the plus sign (+) to add a file from computer, the files can only be opened if downloaded.0050957

Fix targeted for future release

Ultra Assignments can be submitted blank with no warning

If a student enters text for an Ultra Assignment and then deletes it, they can submit the blank attempt without any warning or notification that it is blank.0050939

Fix targeted for future release

Ultra Course Preview tooltip overlay appears in the wrong place

When hovering over the Ultra Course Conversion Wizard button, the tooltip text overlay appears on the far left of the screen.


0050938

Fix targeted for future release

Trouble clicking links in Ultra Documents

If a link is in the last line of a Document in an Ultra View Course, the link is very difficult to open as not all of it is clickable as usual. 

Workaround: Add more content under the link.

0050936

Fix targeted for future release

Students unable to see rubrics in My Grades

When an Assignment is created with two Rubrics, one to be displayed without grades and another for actually grading the Assignment, then is shown to the Student properly. However, if the Rubrics are created in reverse order, the the Rubric allowed to be shown to Students is displayed empty.

Best Practice: Make sure that the Rubric that you want to be displayed to Students is created first in the list, or release both Rubrics to Students.

050922

Fix targeted for future release

Wiki Grades not visible to students in wikis

Wiki grades are not visible to students in the Wiki "My Contribution" page. The grades simply don't display.

Workaround: The grade can be viewed in My Grades.

0050911

Fix targeted for future release

Instructors cannot see their profile pictures Profile pictures are not displayed in the Users or Groups pages for instructors.0050852

Fix targeted for future release

Grading Ultra Assignments with a rubric causes inline document preview to close

In Ultra Courses, the inline view for documents which are attached to Student Assignment submissions, closes if the submission is graded with a Rubric. 0050289

Fix targeted for future release

Target fix FA2019

Unable to add smaller image for course cards

Course Card images cannot be smaller than 1200 x 300. Uploading a new image to the course card will overwrite the Original course banner to a size that is beyond the guidelines.0050827

Fix targeted for future release

Ultra course rubric data disappears if the rubric type changes

If a Rubric in an Ultra View Course has any information filled in, changing the Rubric Type will erase it. This data does not come back if the Rubric Type is reverted.0050810

Fix targeted for future release

Users with Attempts for Ultra Assignment are in the Gradebook after Enrollment Disabled

Disabling a User's Enrollment does not hide them from the Gradebook in Ultra View Courses if they have previously Submitted an Attempt for an Assignment. This means a student who dropped a course after submitting work may still appear in the Ultra gradebook.0050806

Fix targeted for future release

Numbered Lists Item Counts Reset by Images in Ultra View Courses

If an image is included in a Numbered List within the content editor of an Ultra View Course, that item will be numbered as 1 even if there were preceding items.0050804

Fix targeted for future release

Ultra course folders open slowlyUltra View Course Folders which have five or more items, such as Assessments or Documents, pause momentarily while expanding.0050803

Fix targeted for future release

Retention Center deadline rules problemsIssues with the Retention Center Deadline Rules, as follows: 1. When the deadline rule is set to 'more than 0' then it also catches those who submitted before the deadline on the due date. 2. When the deadline rule is set to 'more than 1' then it does not catch all those who have not submitted. This doesn't seem to match the behavior given results of point 1 above. The rule 'more than 1' does not identify Students who have not submitted at all, even though the due date has passed.0050777

Fix targeted for future release

Ultra Activity Stream Issue

The loading of the Activity Stream is intermittent. If the issue occurs, you get a spinning circle that doesn't go a way and the page will not fully load
 Refreshing sometimes resolves it but not always
0050770

Fix targeted for future release

Ultra course documents do not save if closed during initial creation

If the peek/Ultra panel-window is closed during the initial creation of Ultra View Course Content, there is no prompt to save the Content and anything added to it is lost. Further edits to the Content prompt the User to Save before the window is closed.0050734

Fix targeted for future release

Incomplete Subsequent Attempt of Trigger Revokes Assessment Conditional Availability in Ultra View Courses

If an Assessment in an Ultra View Course has Conditional Availability which is based on a score for another Assessment then successfully triggering that Availability can be revoked by the Student. This occurs if the Student Submits one or more qualifying Attempt(s) for the triggering condition and then starts, but does not complete or Submit, a subsequent Attempt.0050722

Fix targeted for future release

Video may not fully display in Ultra discussionUltra Discussion containing video content from LTI deep link doesn't show the entire video preview - it forces the user to scroll.0050718

Fix targeted for future release

Student Preview breaks when Analytics link clicked in Ultra course

Student Preview presents error when clicking on an Analytics link within a Ultra Course.

0050693

Fix targeted for future release

Apostrophe in Ultra course announcement displays as HTML code

Apostrophes in Ultra Course Announcements display as HTML characters in the Announcement popup feature.0050687

Fix targeted for future release

Access Denied error when trying to view self & peer assessment submissions

When an Instructor attempts to view a Student's results for a Self and Peer Assessment, a permissions error is thrown.0050655

Fix targeted for future release

Turning Edit Mode off While in a Learning Module with an Unavailable Assignment Causes Error

If an Instructor or Administrator turns Edit Mode off while in a Learning Module which has an Unavailable Assignment in it, they will receive an error message. 0050638

Fix targeted for future release

Skip to Content Link not Detectable by JAWS Screen Reader

The Skip to Content Link in a Course's Header does not contain any inner text, and thus is not detectable by screen reading accessibility software like JAWS.0050636

Fix targeted for future release

Announcement Emails have a Broken Image

When sending an Announcement with an attached image in an Original course, "Send a copy of this Announcement immediately" must be used or the image is broken.0050622

Fix targeted for future release

Documents do not have an Ally Indicator or Score

Documents within a course folder do not have Ally indicators or scores.

Workaround: Reducing the number of documents per page will resolve the issue.

0050617

Fix targeted for future release

Content Created in Ultra Course is Added to TopWhen adding content to an Ultra Course, it is always added at the top regardless of which plus sign was selected to create the Content.0050611

Fix targeted for future release

Rubric detail panel is blank & unresponsive

Rubric details peek panel is displayed as blank and page got strucked for Rubric Group Discussion. Clicking on Rubric Details panel for Group Discussion shows as blank. Also unable to exit out of Rubric details panel.0050275

Fix targeted for future release

Target fix FA2019

Inline Grading Will Not Render File While Grading an Assignment

Certain files are not rendering in New Box View when grading an Assignment Attempt. An error message stating "We're sorry, the preview didn't load" is displayed instead.0049328

Fix targeted for future release

Unavailable courses produce error when accessing announcementsIf accessing a Course that is unavailable to Students, then click the Announcements link, an error is thrown.0049262
Fix targeted for future release

Error message "An Error Occurred While Generating the Menu." is Received by the Students when they Click the Link of the Email Notification

Students receive a message "An error occurred while generating the menu" when they click the link of the Email Notification provided by Learn.

Workaround: If you copy the link directly from the Course and paste into a browser, it will ask for the Users credentials as expected and allow download of the file.

0049158
Fix targeted for future release

SafeAssign not Generating Originality Report when Disabled Student Enrolled in a Group

If SafeAssign is being used for a Group submission and the Group contains a User who has been disabled, SafeAssign will not generate an originality report for that Group. Also, there is no record of said submission in the Submission Receipts report in Grade Center.

0048850
Fix targeted for future release

Rubric Reports Occasionally Produce Blank Results

Some rubrics will generate a report with blank results.

0048846

Fix targeted for future release

Grade Center Horizontal Scroll Bar Inaccessible in Full Screen Mode

When using the full-screen option in the Grade Center, the horizontal scrollbar disappears unless the Browser's zoom is under 100%.

WorkaroundSet the Browser's Zoom to 90%.

0048832
Fix targeted for future release

Inline Grading not Available for Submissions from Blackboard App in Ultra Course

When submitting an assignment file from the Blackboard app in an Ultra course, the file is not available to preview via Box for inline grading. Only the file name is displayed (URL encoded) and available to download, but it is not rendered inline by the Box service.

Workaround: This issue was resolved with the release of Blackboard app version 4.3 in June, 2019.

048799

Fix targeted for future release

Students Receive Error if Test has File Response Question

If a test contains a File Response question, submitting the Test results in an error stating that the question is incomplete. 0048768
Fix targeted for future release

Last Name Column Duplicated in Grade Center

After navigating away from and back to the Grade Center, the Last Name column is duplicated.0048721
Fix targeted for future release

Access Denied when Making a Course Using Course Availability Lock Tool

When an Instructor uses the Lock button in a Course to make it Available/Unavailable, an error is thrown. 0048686
Fix targeted for future release

Tests with a Large Number of Essay Questions Cause Browser Performance Issues

Tests with 80+ essay questions that display all-at-once cause Browser performance issues. The test loads slowly, scrolling is not smooth, and auto-save & spell-check are slow to trigger.

WorkaroundDisplay the questions one-at-a-time.

0048671
Fix targeted for future release

Needs Attention Module Shows Incorrect Assignment Needs Grading Count

The Needs Attention module shows "Assignment Needs Grading" count inaccurately. This was a deliberate design change for Assignment Needs Grading to show a count for the total number of Assignments, not Submissions. Each individual Assignment has its own count for Submissions.0048666

Will Not Fix

Functions as Designed

New Box View not Displaying all of Documents

New Box View is not rendering complete documents when students submit assignments; they are being cutoff at the end. 0048656
Fix targeted for future release

Error when Previewing Image Uploaded via Build Content

When attempting to create an Image Content Item, an error message is received if the User previews the Image then clicks Back, prior to submitting it.0048627
Fix targeted for future release

Previous and Future Courses Disappear after Resizing Browser

When looking at enrolled Courses, shrinking the re-expanding the size of the Browser will cause the left/right navigation options to view previous/upcoming (respectively) Courses to disappear. However, this issue disappears if navigating away from, then back to, the Courses page.

WorkaroundIf you go to another page then go back, the Previous Upcoming Course arrows will return.

0048602
Will Not Fix

Unable to Disable Delegated Grading after Eligible Grader is Enrolled in Course

If Delegated Grading is enabled for an Assignment, then another eligible grader is Enrolled in the Course, then an error is seen when attempting to disable Delegated Grading on the Assignment.0048587
Fix targeted for future release

Course Messages Sent from Ultra Courses are Received in Centered Format

Text is centered in email messages sent by Instructors from Course Messages in Ultra Courses.0048543
Fix targeted for future release

Text with HTML Markups in Test Question Causes an Error when Student Submits Test

If text with HTML markups is pasted into the Visual Text Box Editor for a Test question, an error occurs when a Student tries to submit that Test. This issue is caused by inserting an HTML Form into a Test question.

 WorkaroundDo not insert HTML Forms (<form>) into Test questions.

0048262
Will Not Fix

Unable to Load Inline Grading Due to Disabled 3rd Party Cookies

Review this FAQ → How do I enable third-party cookies for Bb integrations?0048016

Will Not Fix

functions as designed

Courses with long names cut off by select boxesCourses with long names cut off by select boxes. When using a select box, such as those in notification settings, courses with long names will have the ending cut off, preventing users from seeing important information.0047570
Fix targeted for future release
Blank Page Item in Course Menu Access Denied for Guests

A Blank Page Item in Course Menu may give an access denied for guests. Please open an RT ticket if you experience this issue.

For Bb SysAdmin: The issue occurs when the Permit Guests option is chosen, the allow_guest_ind=Y in the course_toc (for the link) changes, but the underlying content still has allow_guest_ind=N. Contact BtBb.

0047567
Fix targeted for future release
A Gray Box Appears in the Content EditorWhen you add more than 28 lines of text to the Content Editor, you will experience a gray box in the Content Editor0047558
Fix targeted for future release
Group Sets Created with no Groups Added During Creation Throws Error While Adding Groups at a Later Date/Time

When an empty Group Set is created, and an attempt to add groups at a later time is made, an error is thrown. The received error is an 'AddgroupRefrenceError' error.

Workaround: Re/create the Group Set with at least one Group Set.

0047552
Fix targeted for future release
Grade center emails sent to wrong students

When opening two tabs in a browser for two separate courses, opening the Grade Center in both Courses and sending an email to students sends them to the wrong course.

Workaround: Open only one course when sending email communication through the Grade Center.

0047548
Fix targeted for future release
Paragraph Breaks Missing if Font Changed in Content Editor

If the font is changed (or styled) in the Content Editor, paragraph breaks will not be displayed after editing.

Workaround: Use Shift+Enter (instead of just Enter) when creating content to display the desired paragraph breaks.

0047521
Fix targeted for future release
Course Reports Stuck on Please Wait ScreenWhen running a Course Report, the results do not appear. The message "Please Wait" remains and the report never finishes.0047515
Fix targeted for future release
Notification Options Disappear After Changing the Settings from Bulk Edit Notification SettingsWhen setting the notification to off in Bulk Edit Notification Settings > Courses I am teaching, the notification option no longer appears when you edit notifications under Edit Individual Course Settings. This does not occur when you set a notification to off in Bulk Edit Notification Settings > Courses I am taking.0047482
Fix targeted for future release
Overwriting a Content Item Attachment Fails to work if User Changes the Link Title

When editing a content item attachment to be overwritten, if the Link Title doesn't match, the file will not be saved and overwritten with the new version.

Workaround: Update the attachment without changing the Link Title. Afterwards change the Link title.

0047477
Fix targeted for future release
Play Button Unresponsive on Audio Embedded into Test Question Text

When an audio file is embedded into the Question Text field of a Question in a Test, the play button is unresponsive and the file cannot be played.

Workaround: Upload media files to Box and embed using advanced share features. Remember: Blackboard is not a streaming server!

0047466
Fix targeted for future release
Courses set to use Term Availability Cannot be Made Unavailable in Search ResultsCourses that set to Use Term Availability cannot be made unavailable on the Course search results page. The page will just refresh with no change.0047454
Fix targeted for future release
Content Collection Issues for Some Users in Chrome

The Content Collection tab (e.g., My Bb Files) will not load in Chrome for some users. For those same users, attempting to access My Content from within a Course Content Collection will throw an error.

Not all Users are affected by this issue.

0047448

Will Not Fix

functions as designed

Group Discussion Board Created even when Discussion Tool is UnselectedWhen instructors create a group and unselect all group tools, a Discussion board is automatically created with the name of that group, even if this option is unselected.0047420
Fix targeted for future release
Cannot Select Images in Content Editor using Chrome 58 or Higher

In Chrome (versions 58.0 and newer), you cannot select Images in the Content Editor by left-clicking on them.

Workaround: First right-click on the image, then left-click on the Image.

0047414
Fix targeted for future release
Setting Blog Gradable After Posts Already Completed does not show Posts in Grade Center as Needs Grading

If a blog is set to be gradable after there are already posts made by students, those posts do not show up in Needs Grading.

Workaround: The Posts can still be Graded by accessing them via the the full Grade Center. Identify the column for the blog and the specific field for a student. Click the action arrow and choose Grade User Activity.

0047408
Fix targeted for future release
Grade Center does not Load if NULL is Entered as Column Name

If a Grade Center Column Name is manually entered as "NULL", the Grade Center will not load and continuously displays "Loading Grade Center....".

Workaround: Navigate to Manage > Column Organization and Hide the Column.

0047406
Fix targeted for future release
When a Course Link is Edited it Moves to the Bottom of the Content Listed

After editing & saving an existing course link, the link will drop to the bottom of the content item list.

Workaround: Move the course link back to its proper place after editing and saving.

0047376
Fix targeted for future release
Math Editor Images do not Display Correctly in Discussion BoardMath Editor images in the Content Editor do not display correctly in discussion boards if they were created in an earlier version of Blackboard.0047354
Fix targeted for future release
Cannot Click Radio Button to Select Answer on Assessment

Students cannot select certain answers for an Assessment. When clicking the radio button, nothing happens.

Workaround: When attempting to answer the question, click to the right of the radio button (typically about a 1/8 to 1/4 inch to the right of the radio button) until it works.

0047337
Fix targeted for future release
Paragraph Tags are Incorrect When Text is Copied From Notepad into the Content Editor Using Chrome

Create multiple paragraphs of content in a text editor (e.g., Notepad). When the text is copied into the Bb Content Editor using Google Chrome, the result is one paragraph instead of several separated by line returns.

Workaround: Manually correct the text in the Content Editor.

0047320
Fix targeted for future release
Collaborate Ultra Recordings not Copying over to New or Existing Courses

Bb Collaborate Ultra recordings in a source Course do not make it into the Destination Course (whether new or existing) when a Course Copy process is finished.

Workaround: Create a content item link that points to the desired Blackboard Collaborate Ultra recording(s).

0047310
Fix targeted for future release
Course Menu Disappears if Browser Window or Monitor Display Has Reduced Resolution

When the browser window becomes too small, the pull-out tab to show or hide the course menu may not be visible on the left as expected. Users must scroll to the right to see it.

Workaround: A fix has been applied to address this issue.

0047306
Fixed
Adaptive Release Grade Column Settings do not Remain if Grade Section is ChangedWhen editing the Adaptive Release grade options in a previously set up item, the Grade Center column information is cleared to 'None' with no indication to the user.0047303
Fix targeted for future release
Announcements Don't Display while Date Management Process is in ProgressAnnouncements that have been posted to Courses are not appearing as expected. Students are receiving the emails, but the content is not appearing through the Announcements tool. An error message may read "Date Management process is currently in progress for course COURSE NAME. Please wait until it is complete."0047251
Fix targeted for future release
Content Inserted into Mashup in Discussion is Scrubbed for StudentWhen an Instructor adds content as a mashup in a discussion, it works correctly. When a Student does so, it fails. The HTML for the Instructor is complete while the Student's is being scrubbed and does not contain the necessary HTML to launch the video.0047245
Fix targeted for future release
Unable to Submit Assignment on Chromebook due to Error Saying no File ChosenStudents are not able to submit Assignments with Chromebooks. When submitting the Assignment, the file does not upload, and a message is displayed: "No File Chosen."
The issue cannot be replicated on anything other than a Chromebook.
0047242Will Not Fix
Pressing Enter does not Create a Line Break between Two Characters Styled Together in the Content Editor

In the Content Editor, pressing Enter to create line breaks between two characters that were selected and styled together does not function properly. The Content Editor only creates paragraph tags. The result is only one space no matter how it is formatted in the edit window.

Workaround: Utilize the keyboard shortcut SHIFT+ENTER to force the VTBE to create a break tag (<br>).

0047207
Fix targeted for future release
Content Editor Scrolling Sensitivity Causes IssuesWhen working with more than a screenful of text in the Content Editor, if text is selected in the middle or at the bottom the text can rapidly scroll upwards or downwards causing difficulty in editing.0047154
Fix targeted for future release
Users with a Custom System Role are Unable to Perform Course CopiesUsers with a Custom System Role are unable to perform Course copies. They will receive a Java Runtime Exception error.0047153
Fix targeted for future release
Web Links with an Apostrophe in the Name do not load

When accessing a Web Link that contains an apostrophe in its name (e.g., "UMBC's Homepage) and set to open in the same window, the page does not load with the external link.

Workaround: Remove the apostrophe in the name AND select the 'Open in New Window' option to allow the page to load with the external link.

0047060
Fix targeted for future release
Embedded Flash Videos Do Not Display in SaaS

Embedded flash videos will not display when added in Course Content items, Wikis, and Assignments. They display without issue in preview mode within the text editor.

Workaround: Please use UMBC Panopto to host and embed multimedia references.

0046998
Fix targeted for future release
Rubrics Used to Grade Attempts are Missing Selection CriteriaWhile using a Rubric during the grading process not all entered data is saved/recorded. The grade score value may be saved but the individualized feedback (column/row) may be lost.0045997
Fix targeted for future release

Fillable Forms in PDF Files are not Checked by SafeAssign

SafeAssign does not check the contents of fillable forms in .pfd files.0045919

Fix targeted for future release

Rubric Criteria Values not Maintained After EditBb will revert a point-range rubric from 3-decimal places to 2-decimal places if the rubric is edited after creating. The total weight will show as 99.99 and the rubric itself cannot be re-saved.0043570
Fix targeted for future release
Possible Points Calculation Incorrect in Weighted Columns by Category

The Points Possible of a Weighted Column appear to be incorrectly calculated when using a Category that has more than one Column assigned to it.

This is a misunderstanding about how Equal Weighting works in contrast to Proportional Weighting. See Bb's documentation.

0042490

Will Not Fix

functions as designed


Email Notifications are not Received for Announcements Edited After a Course CopyStudents do not receive email notifications for announcements when instructors add date restrictions for those announcements if they were copied from another course.0041739
Fix targeted for future release
Opening Test in a New Window Displaces Question Progress BarWhen creating a Test that is set to ‘Open test in a new window,’ the Test timer/question completion status bar does not display appropriately. The bar displays on the right hand side of the screen and stays in the middle of the screen while scrolling.

Workaround: Display questions One at a time instead of All at once.
0041581
Fix targeted for future release
Rubric Criteria Reorder Panel Loads Below RubricWhen creating or editing a Rubric, clicking the Criteria button opens the Reorder Rubric Criteria panel to allow reorganization of the Rubric Criteria. The Reorder Panel loads at the top of the Rubric table and easily visible in older versions of Learn. In recent versions, the Reorder Panel loads below the Rubric table. In this placement, most Users need to scroll vertically in order to see that the Reorder Panel is available.0038839
Fix targeted for future release
Back to Course Button does not Close the Test Window when Test is set to Launch in a New WindowWhen a test is set to launch in a new window, the "Back to Course" button does not close the test window. Instead, the course content is displayed, but the top tab frame is missing.0034957
Fix targeted for future release





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These are issues reported by users and known to affect UMBC's current Blackboard system. 

The most recent issues are posted at the top of the list.