Don't See What You're Looking For?

Help Us Improve

Browse by Collection

Skip to end of metadata
Go to start of metadata

When trying to use the Webex integration in Blackboard, users may receive the following error message:
"Your Webex authorization has expired. Please reauthorize Webex."

The Webex connection periodically expires and requires reauthorization. 

Take the following steps to resolve the issue: 

  1. Access Webex from your Blackboard course.
  2. Click on the Virtual Meetings tab.
  3. Select the LOG OUT icon in the top right corner of the screen.


  4. Sign back in to UMBC's Webex service.
  5. After you are signed in, accept the permission request prompt.

If you need general Webex setup support or training, go to https://my.umbc.edu/help and submit an RT ticket. Please include the course name, a description of your technical question or issue, any screenshots if possible, or a request for Webex training.