Position: Academic Technology Specialist

Company:  Stevenson University; Academic Affairs

Location: Owings Mills, MD

Summary: The Academic Technology Specialist (ATS), a key contributor within the Zirkin Center for Excellence in Teaching and Learning (ZCETL), facilitates the integration of all service, educational, and productivity software  into teaching and learning activities of faculty, staff, and students.  More concretely, the ATS provides faculty training, support, and documentation for software and systems, such as, e.g., as currently used at Stevenson: Blackboard, Office365, Teams, Streams, OneDrive, BlueJeans, VoiceThread, Eesysoft , Hoonuit, Hypothesis, and Softchalk. The ATS also serves to  perform GUI administrative duties with Blackboard, BlueJeans, and other university systems, and plays a critical role in helping SU faculty and staff increase technology competency.


Bachelor’s degree plus experience in providing service in educational technology to both students and faculty. 
Valid driver license with good driving record: must be insurable

Essential Functions: 

·         Serve as a liaison with the Office of Information Technology (OIT) in helping to oversee and maintain the University’s learning management system infrastructure.  
·         Oversee the Stevenson University Blackboard and account intake ticket queues and maintain quality of service expectations on response time, client communications, and proper ticket assignments and routing.
·         Facilitate technology-related workshops and identify new technologies that improve the student learning experience. 
·         Explore, plan, design, and organize training sessions (individual, group, onsite, and online) and provide consultation services for technology integration and effective practices aligned with Stevenson’s systems.
·         Develop software support materials and documentation, including videos and handouts, for the various services and software offered at Stevenson University to be posted on the ZCETL website.
·         Provide phone, e-mail, in-person, and online support on academic technology-related issues.
·         Report usage of software tools to the ZCETL Director and the Chief Information Officer to determine their return on investment. 
·         Work with OIT to facilitate software installs needed by faculty for their courses in particular classrooms.
·         Meet with vendors as necessary. 
·         Generate the data from Blackboard for Title IV audits and meet other data requests as directed.
·         Keep the instructional design team and appropriate support personnel in the Office of Information Technology, the Chief Information Officer, and the Director of the Zirkin Center apprised of issues and provide regular reports to them.
·         Occasional evening and weekend hours may be required.  
·         Some travel between the campuses of Stevenson University is also required (campus shuttle service is available).
·         Prepare additional reports as requested.
·         Attend ZCETL, OIT, Division, and University convocations and meetings as required or requested. 

For additional information and to apply visit Stevenson University's Quick Link. 

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