Tell Me

Please select your browser from the list below:

  • Open Internet Explorer
  • Select Tools
Don't see Tools? Press the Alt key on your keyboard.
  • Select "Delete Browsing History..."
  • Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
  • You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.
  • Open Safari
  • Click on Safari in the menubar
  • Click on Reset Safari
  • Make sure that Remove All Website Data is checked
  • Click on Reset

If you are using Safari 8 (OS X 10.10 Yosemite) please use the instructions below:

  • Open Safari
  • Click on Safari in the menubar
  • Select Preferences
  • Click the Privacy Tab
  • Select Remove All Website Data...
  • Click Remove Now


For more information visit https://support.apple.com/en-us/HT201265

  • Open Firefox
  • Select Preferences
  • Select the Advanced panel
  • Click on the Network tab
  • In the Cached Web Content section, click Clear Now
  • Close Preferences box
  • Open Mozilla Firefox.
  • Click the Firefox button and then choose Options.
Note: If you're using the menu bar, choose Tools and then Options instead
  • With the Options window now open, click the Privacy tab.
  • In the History area, click the clear your recent history link.
Tip: If you don't see that link, change the Firefox will:option to Remember history. You can change it back to your custom setting when you're done
  • In the Clear Recent History window that appears, set the Time range to clear: to Everything.
  • In the list at the bottom of the window, uncheck everything except for Cache and Offline Website Data.

Note: If you wish to clear other kinds of stored data, feel free to check the appropriate boxes. They will be cleared with the cache in the next step

Tip: Don't see anything to check? Click the button next to Details
  • Click on the Clear Now button.
  • When the Clear Recent History window disappears, all of the files saved (cached) from your Internet browsing activities in Firefox will have been removed.
  • Open Google Chrome.
  • Click the button with the three horizontal lines/dots (below the X button).
  • Go to Settings.
  • Under the Privacy and security section, click Clear Browsing Data.
  • Make sure that Cached images and files and Cookies and other site data are checked and that the time range is set to All time.
  • Click Clear browsing data.

Rate this Article

Feedback: Correct or Suggest an Article | Request Help