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If you have been locked out because of too many failed attempts, you will have to go to the Technology Support Center (TSC) located in the main floor of the Library to get it reset.

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Select an option below:

Option 1

Option 1 only applies to those who have set their security questions. If you don't know if you've set your security questions, please see option 2.

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Video Length - 01:28

  1. Go to
  2. Enter your Email address, UMBC Campus ID, or myUMBC username then click Next
  3. Verify your e-mail address.
  4. Answer your security questions.

  5. After successfully answering your security questions, a password reset link sent to your alternate e-mail address on file.

  • This link will only be active for 24 hours.
  • If you have trouble receiving the email, be sure to check your Spam folder.

Option 2

If you forget your password, you should contact the DoIT Technology Support Center at 410-455-3838 during business hours. We will not be able to tell you what your existing password is, but you will be able to send a reset link to a non-UMBC email address.

Password resets must be requested by the account holder.

Please provide TSC with the following information:

  1. Alternate (non-UMBC) email address, e.g.,,
  2. Alternate phone contact
  3. CampusID (printed on your UMBC ID card.)

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