RT for Support Staff How can I update my help ticket? How and why should I submit an RT ticket request? How can I monitor the status of my help ticket? How do I reopen my closed RT ticket? What do the sections of an RT ticket display mean? What is a queue in RT? How do I add attachments to my RT tickets? My ticket has been resolved and closed, but the original problem has reappeared. How do I reopen the existing ticket?