Best Practices for Find Help (FAQs) FAQ - Overview of Terminology How do I add comments to an FAQ article? How do I create a new FAQ article? How do I delete an FAQ article or collection? How do I edit an FAQ article or collection? How do I identify an authentic FAQ? How do I include a screencast in my FAQ article? How do I log into the FAQs? How do I record a screencast for an FAQ with Tech-Smith Relay? How do I revert back to a previous version of an FAQ? How do I suggest a new article for the FAQ? What are the benefits of keeping support documentation in the FAQs over a department website?