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  1. Go to Print Management:
    1. Windows 7: Left click the windows button (in the bottom left hand corner) and type print management and select print management.
    2. Windows 8: Left click the windows button (in the bottom left hand corner) and type administrative tools and select administrative tools. You should see a list of shortcuts and double click and run print management.
  2. In print management select All Printers under Custom Filters. Delete all printers.(you can leave Fax, Adobe PDF, Microsoft XPS Document Writer, and Send to OneNote alone).
  3. Then go to All Drivers under Custom Filters.  Delete all drivers.(you can leave Fax, Adobe PDF, Microsoft XPS Document Writer, and Send to OneNote alone).
    1. If you come across an issue where it states that it cannot be deleted it is okay and just move onto the next one.
  4. Open Windows Explorer or My Computer and navigate to C:\Windows\System32\spool\drivers. You will see 4 folders: color, IA64, W32X86, x64.
  5. Go into each folder one at a time and delete everything in there. If there are folders inside go into those folders as well and delete everything in them.           
    1. For example W32X86 folder has generally a “3” folder and a “PCC” folder(it can have more folders). Go into all folders there and delete everything.
    2. During this process some files may refuse to be deleted and you can hit try again but it will still not delete and that is okay just move on.
  6. Restart the computer.
  7. The correct non-corrupted driver should be installed and the problems should go away.

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