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The items listed in the table below summarize recent updates that address Known Issues with Blackboard. This table also includes upcoming fixes in the next 90 days as well as previously reported issues that are functioning as designed.

Please open an RT ticket if you think an issue has returned.

Will Not Fix indicates Will Not Fix Fixed indicates issue is fixed

TIP: Use the arrows in the header of a specific column to sort.

IssueDescriptionBb KBStatus
Content Editor Cannot Resize Images in a Table via MouseWhen an image is inserted in a table in the Content Editor, Users cannot resize it using the mouse. When dragging the resize pointer to enlarge the image, the image snaps back to a smaller size once releasing the pointer.

Workaround:
Right click the Image
Select Image
Navigate to the Appearance tab
Enter a new value in the Dimensions box
Update
0047280

Fixed

June 2018 (v3300.5.0)

Grades are Displayed in 5 Decimal Places in My GradesAlthough grades are showing 2 decimal places in Grade Center with the exception of Weighted Total for instructors, grades are always showing 5 decimal places to the students.0047539

Will Not Fix

functions as designed

PDF Files will not Display in Crocodoc

When a PDF file is uploaded as a submission to an Assignment, the file is not displayed in Crocodoc, and the only option is to download it.

Workaround: You can go Crocodoc to test any file and see if it will upload correctly, but the issue will not be fixed because Crocodoc will be retired at the end of 2017 and replaced with Box's New View.

0045943

Will Not Fix

functions as designed 

Broken Image Displays when Inserting Image on Blank Page Using Content Editor

After successfully inserting an image into a Blank Page content item, only a broken image is displayed outside of the Edit view. 0047275

Fixed

Dec. 2017

 

Grade Center Feedback not Updating After Override for Group SubmissionsFor Group Submissions, feedback to a User does not update once a Grade Override has been made for that specific User. All other group members will get the updated feedback as expected, until their grade is overridden as well. If all members have had overrides, nobody will get the updated feedback.0047239

Fixed

June 2018 (v3300.5.0)

Inconsistent Ability to Launch LTI Tools in SafariThe Safari Browser encounters some issues while attempting to launch certain LTI Tools within Blackboard. When you click on the Launch, Blackboard does not launch the Web Link but rather brings you back to the content page.

Workaround: Do not click the Launch button. Let Blackboard auto-redirect, and the link will work as expected. Please read:
0047231

Fixed

May 2018 (v3300.3.0)

SafeAssign Restructures Paper Titles Containing ColonsWhen a paper is submitted to SafeAssign that has a colon in the title (Test Paper: Episode 1), the portion of the title located after the colon is moved to the next line. The move can cause the portion of the title to be added to the body of the Paper. The matching uses the restructured version of the paper, instead of the original configuration of the paper.0047171

Fixed

May 2018 (v3300.8.0)

Calculated Formula Question Marked Incorrect Despite Matching the Correct AnswerCalculated formula question marked incorrect despite matching the correct answer. This is an issue with the Calculated Formula grader when grading exponential numbers. Effectively when a User uses a higher or lower notation than the expected answer it will fail, although it is mathematically equivalent. A basic example is the answer for an exponential answer is: 1.66E-24 if you put the following value in: 166E-26 it will be marked as incorrect, even though it is mathematically correct.0047127

Fixed

May 2018 (v3300.10.0)

Manage Package Contents for Export Course Generate ErrorsA NullPointerException error generates when using almost all the actions in the Manage Package Contents window during the the Export Package in a Course. The only unaffected actions are opening a file or a folder.

Please contact the Bb system admin via RT for support. (Go to System Admin > Course Settings > Default Course Properties and change the Files Outside of the Course Default Directory option under Course Files to Copy only links to files stored outside of the Course default directory.)
0047115

Fixed

May 2018 (v3300.10.0)

Unable to Reorder Course Menu Content ItemsThe order is not changed when attempting to drag-and-drop Course Menu Items.
Workaround: Use keyboard accessibility feature, which is indicated by the double-arrows (), to rearrange menu items.
0047029

Fixed

July 2017

Announcements Linked to Unavailable Content are not Visible to Instructors Until the Content is VisibleWhen an Announcement includes a Course link to an unavailable Content Item, that Announcement becomes completely hidden until the Content is made visible.0046125

Fixed

June 2018 (v3400.3.0)

PDF Files will not Display in Crocodoc

When a PDF file is uploaded as a submission to an Assignment, the file is not displayed in Crocodoc, and the only option is to download it.

Workaround: You can go Crocodoc to test any file and see if it will upload correctly, but the issue will not be fixed because Crocodoc will be retired at the end of 2017 and replaced with Box's New View.

0045943

Will Not Fix

functions as designed 

Clicking Launch Button While LTI Link is Loading Causes Authentication FailureClicking the launch button for LTI tools such as VoiceThread, ALEKS, and other third-party integrations may generate an error: The authentication failed; the authentication is stale. Please try again.
Workaround: Do not click the Launch button. Let Blackboard auto-redirect, and the link will work as expected. Please read:
0043734

Fixed

May 2018 (v3300.8.0)

Users do not get Discussion Board NotificationsThere are currently two (2) known issues with discussion board notifications:
  • Users do not get notifications from the discussion board 
  • Users do not get daily digest with notifications from unread threads on a discussion board.
0043730
0043616

Fixed

Dec. 2017

Needs Grading Error for Group AssignmentsWhen accessing a Group attempt for Course and specific Group, an error displays: "Cannot get GroupAttempt for ID XXXXXX"0043443

Fixed

May 2018

Grade Center Quick Comment Feature not WorkingGrade Center Quick Comments in Text Edit fails to save. The error message "Only POST methods are accepted for grade changes..." shows and doesn't save the text. You have to cancel to back out of the dialog and the Quick Comment/Feedback to students are not saved.

Workaround: Use the none VTBE text box.
0043210

Fixed

Dec. 2017

Cannot Customize the Style of the Course MenuThe background color and text color cannot be changed on a course menu by using Teaching Style. Buttons will also be ignored if selected by the instructor or leader as the primary style for the course menu.0043170

Fixed

Issue is fixed

Error Attempting to Dismiss All Notifications in MyBlackboard Tab

The Dismiss All action in the Needs Attention section of the My Institution tab produces an error message and does not clear notifications.0042611

Fixed

Dec. 2017

 

 

Browse All Known Issues

These are issues reported by users and known to affect UMBC's current Blackboard system. 

The most recent issues are posted at the top of the list. Be sure to check the current list of Known Issues with Blackboard or search the FAQs if you do not find your issue listed here.